Connect Help Scout and Outlook

Both apps 69Help Scout 21Outlook 48

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  Calendar Event Changes

  Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.

• Trigger
  New Calendar Event

  Triggered when a new calendar event is created in the Outlook calendar.

• Trigger
  New Contact Added

  Triggered when a new contact is added in the Outlook contacts.

• Trigger
  New Outlook Message

  Triggered when a new message is received in the Outlook mailbox.

• Trigger
  New Sent Message

  Triggered when a new message is sent from the Outlook mailbox.

• Action
  Add Mail Attachment

  Tool to add an attachment to an email message. use when you have a message id and need to attach a small (<3 mb) file or reference.

• Action
  Create Calendar

  Tool to create a new calendar in the signed-in user's mailbox. use when organizing events into a separate calendar.

• Action
  Create Contact Folder

  Tool to create a new contact folder in the user's mailbox. use when needing to organize contacts into custom folders.

• Action
  Create Email Rule

  Create email rule filter with conditions and actions

• Action
  Create Mail Folder

  Tool to create a new mail folder. use when you need to organize email into a new folder.

• Action
  Create Master Category

  Tool to create a new category in the user's master category list. use after selecting a unique display name.

• Action
  Delete Mail Folder

  Delete a mail folder from the user's mailbox. use when you need to remove an existing mail folder.

• Action
  Download Outlook Attachment

  Downloads a specific file attachment from an email message in a microsoft outlook mailbox; the attachment must contain 'contentbytes' (binary data) and not be a link or embedded item.

• Action
  Get Mailbox Settings

  Tool to retrieve mailbox settings. use when you need to view settings such as automatic replies, time zone, and working hours for the signed-in or specified user.

• Action
  Get Mail Delta

  Tool to retrieve incremental changes (delta) of messages in a mailbox. use when syncing mailbox updates since last checkpoint.

• Action
  Get Mail Tips

  Tool to retrieve mail tips such as automatic replies and mailbox full status. use when you need to check recipient status before sending mail.

• Action
  Get Master Categories

  Tool to retrieve the user's master category list. use when you need to get all categories defined for the user.

• Action
  Get Supported Languages

  Tool to retrieve supported languages in the user's mailbox. use when you need to display or select from available mailbox languages.

• Action
  Get Supported Time Zones

  Tool to retrieve supported time zones in the user's mailbox. use when you need a list of time zones to display or choose from for event scheduling.

• Action
  List Calendars

  Tool to list calendars in the signed-in user's mailbox. use when you need to retrieve calendars with optional odata queries.

• Action
  List Event Attachments

  Tool to list attachments for a specific outlook calendar event. use when you have an event id and need to view its attachments.

• Action
  List Outlook Attachments

  Lists metadata (like name, size, and type, but not `contentbytes`) for all attachments of a specified outlook email message.

• Action
  List Reminders

  Tool to retrieve reminders for events occurring within a specified time range. use when you need to see upcoming reminders between two datetimes.

• Action
  Outlook Add Event Attachment

  Adds an attachment to a specific outlook calendar event. use when you need to attach a file or nested item to an existing event.

• Action
  Outlook Calendar Create Event

  Creates a new outlook calendar event, ensuring `start datetime` is chronologically before `end datetime`.

• Action
  Outlook Create Contact

  Creates a new contact in a microsoft outlook user's contacts folder.

• Action
  Outlook Create Draft

  Creates an outlook email draft with subject, body, recipients, and an optional attachment. supports creating drafts as part of existing conversation threads by specifying a conversationid; attachments require a name, mimetype, and content.

• Action
  Outlook Create Draft Reply

  Creates a draft reply in the specified user's outlook mailbox to an existing message (identified by a valid `message id`), optionally including a `comment` and cc/bcc recipients.

• Action
  Outlook Delete Contact

  Permanently deletes an existing contact, using its `contact id` (obtainable via 'list user contacts' or 'get contact'), from the outlook contacts of the user specified by `user id`.

• Action
  Outlook Delete Event

  Deletes an existing calendar event, identified by its unique `event id`, from a specified user's microsoft outlook calendar, with an option to send cancellation notifications to attendees.

• Action
  Outlook Get Contact

  Retrieves a specific outlook contact by its `contact id` from the contacts of a specified `user id` (defaults to 'me' for the authenticated user).

• Action
  Outlook Get Contact Folders

  Tool to retrieve a list of contact folders in the signed-in user's mailbox. use after authentication when you need to browse or select among contact folders.

• Action
  Outlook Get Event

  Retrieves the full details of a specific calendar event by its id from a user's outlook calendar, provided the event exists.

• Action
  Outlook Get Message

  Retrieves a specific email message by its id from the specified user's outlook mailbox. use the 'select' parameter to include specific fields like 'internetmessageheaders' for filtering automated emails.

• Action
  Outlook Get Profile

  Retrieves the microsoft outlook profile for a specified user.

• Action
  Outlook Get Schedule

  Retrieves free/busy schedule information for specified email addresses within a defined time window.

• Action
  Outlook List Contacts

  Retrieves a user's microsoft outlook contacts, from the default or a specified contact folder.

• Action
  Outlook List Events

  Retrieves events from a user's outlook calendar via microsoft graph api, supporting pagination, filtering, property selection, sorting, and timezone specification.

• Action
  Outlook List Mail Folders

  Tool to list a user's top-level mail folders. use when you need folders like inbox, drafts, sent items; set include hidden folders=true to include hidden folders.

• Action
  Outlook List Messages

  Retrieves a list of email messages from a specified mail folder in an outlook mailbox, with options for filtering (including by conversationid to get all messages in a thread), pagination, and sorting; ensure 'user id' and 'folder' are valid, and all date/time strings are in iso 8601 format.

• Action
  Outlook Move Message

  Move a message to another folder within the specified user's mailbox. this creates a new copy of the message in the destination folder and removes the original message.

• Action
  Outlook Reply Email

  Sends a plain text reply to an outlook email message, identified by `message id`, allowing optional cc and bcc recipients.

• Action
  Outlook Search Messages

  Searches messages in a microsoft 365 or enterprise outlook account mailbox, supporting filters for sender, subject, attachments, pagination, and sorting by relevance or date.

• Action
  Outlook Send Email

  Sends an email with subject, body, recipients, and an optional attachment via microsoft graph api; attachments require a non-empty file with valid name and mimetype.

• Action
  Outlook Update Calendar Event

  Updates specified fields of an existing outlook calendar event.

• Action
  Outlook Update Contact

  Updates an existing outlook contact, identified by `contact id` for the specified `user id`, requiring at least one other field to be modified.

• Action
  Outlook Update Email

  Updates specified properties of an existing email message; `message id` must identify a valid message within the specified `user id`'s mailbox.

• Action
  Update Mailbox Settings

  Tool to update mailbox settings for the signed-in user. use when you need to configure automatic replies, default time zone, language, or working hours. example: schedule automatic replies for vacation.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.