Integration
Connect HappyFox Chat and incident.io
When New Missed Chat fires in HappyFox Chat, your agent runs Find Users On-Call in incident.io, or New Incident in incident.io to List offline messages in HappyFox Chat. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HappyFox Chat and incident.io to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HappyFox Chat and incident.io can do together
From HappyFox Chat to incident.io
When New Missed Chat in HappyFox Chat
then Find Users On-Call in incident.io
From incident.io to HappyFox Chat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HappyFox Chat and incident.io
Triggers and actions 4 triggers · 18 actions
- Finished Chat
Triggered when a chat in HappyFox Chat ends and its transcript is created.
- New Missed Chat
Triggered when a chat in HappyFox Chat ends without an agent answering it.
- New Offline Message
Triggered when a visitor leaves an offline message in HappyFox Chat.
- Get agent
Returns one HappyFox Chat agent by ID, with their name, display name, email, timezone and permissions.
- Get department
Returns one HappyFox Chat department by ID, with its name, chat profile and assigned agents.
- List agents
Returns the agents on your HappyFox Chat account, with their names, emails, timezones and permissions.
- List canned responses
Returns the canned responses on your HappyFox Chat account, with their text and the shortcuts agents type to insert them.
- List departments
Returns the departments on your HappyFox Chat account, with their names and the agents assigned to each.
- List offline messages
Returns the offline messages visitors left in HappyFox Chat while no agent was available.
- List transcripts
Returns chat transcripts from HappyFox Chat, optionally narrowed by agent, visitor, department, chat profile or date range.
- List visitors
Returns the visitors known to your HappyFox Chat account, with their contact details and browsing information.
- New Incident
Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode.
- Add follow-up
Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels.
- Add incident update
Shares an update on an incident: a message, a move to a new status, a new severity, or any combination.
- Create Incident
Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields.
- Find Users On-Call
Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied.
- Get incident
Returns a single incident, including its status, severity, role assignments, timestamps and custom field values.
- Get Schedule
Returns a single on-call schedule, including its rotations, time zone and current shifts.
- List actions
Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date.
- List schedules
Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift.
- List severities
Returns every incident severity configured for your incident.io organisation.
- List users
Returns the users in your incident.io account, optionally filtered by email address or Slack user ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HappyFox Chat and incident.io, answered
What can start an automation from HappyFox Chat?
Any of HappyFox Chat's 3 triggers in the catalog, including New Missed Chat, New Offline Message and Finished Chat. Describe the moment in plain language and your agent picks the right one.
What can your agent do in incident.io when something happens in HappyFox Chat?
Any of incident.io's 10 actions, including Create Incident, Add follow-up, Add incident update and Find Users On-Call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from incident.io to HappyFox Chat?
Yes. When something happens in incident.io, your agent can act in HappyFox Chat too. This page covers both directions: incident.io's triggers and HappyFox Chat's actions are listed here as well.
Do I have to build a connector for HappyFox Chat or incident.io?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HappyFox Chat and incident.io without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.