Integration
Connect Groove and TOPdesk
When Customer Added fires in Groove, your agent runs Create an Incident in TOPdesk, or New First Line Incident in TOPdesk to Add label to ticket in Groove. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Groove and TOPdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Groove and TOPdesk can do together
From Groove to TOPdesk
When Customer Added in Groove
then Create an Incident in TOPdesk
From TOPdesk to Groove
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Groove and TOPdesk
Triggers and actions 14 triggers · 21 actions
- Agent Replied
Triggers when an agent replies to a ticket.
- Customer Added
Triggers when a customer is created.
- Customer Replied
Triggers when a customer replies to a ticket.
- Note Added
Triggers when a note is added to a ticket.
- Ticket Assigned
Triggers when a ticket is assigned.
- Ticket Closed
Triggers when a ticket is closed.
- Ticket Opened
Triggers when a ticket is opened.
- Ticket Started
Triggers when a new ticket is created.
- Ticket Tagged
Triggers when a ticket is tagged.
- Add label to ticket
Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.
- Add message
Adds a new message (reply or private note) to an existing Groove ticket.
- Add Note
Adds a private note to a Groove ticket, visible only to agents.
- Change Assigned Agent
Assigns a Groove ticket to a different agent, identified by the agent's email address.
- Change Ticket Mailbox
Moves a ticket into a different mailbox.
- Change Ticket State
Changes the state of a Groove ticket (unread, opened, pending, closed or spam).
- Close Ticket
Closes a Groove ticket by setting its state to closed.
- Create New Ticket
Creates a new ticket in Groove from a customer or agent, with its first message.
- Get customer
Returns one Groove customer, looked up by email address, including their contact details and custom attributes.
- Get ticket
Returns a single Groove ticket by its ticket number.
- List agents
Returns the agents on your Groove account, optionally limited to one group.
- List mailboxes
Returns all mailboxes in the Groove account, with each mailbox's name and email address.
- List messages
Returns the messages and notes on a Groove ticket.
- Reopen Ticket
Reopens a Groove ticket by setting its state to opened.
- Update customer
Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
Groove and TOPdesk, answered
What can start an automation from Groove?
Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in Groove?
Any of TOPdesk's 6 actions, including Create an Incident, Update Incident, Find Branch and Find Incident. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to Groove?
Yes. When something happens in TOPdesk, your agent can act in Groove too. This page covers both directions: TOPdesk's triggers and Groove's actions are listed here as well.
Do I have to build a connector for Groove or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Groove and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.