Connect Grafana and Jitbit Helpdesk

Both apps 45Grafana 25Jitbit Helpdesk 20

• Trigger
  New Dashboard

  Triggers when a new dashboard is created in your Grafana instance.

• Action
  Add Team Member

  Adds an existing Grafana user to a team.

• Action
  Create Alert Rule

  Creates a Grafana-managed alert rule (or recording rule) in a folder and rule group, and returns the new rule.

• Action
  Create Annotation

  Creates an annotation in Grafana, either on a specific dashboard panel or as an organization-wide annotation. Supports point-in-time and region annotations with tags.

• Action
  Create Folder

  Creates a new folder in Grafana, optionally nested under a parent folder.

• Action
  Create or Update Dashboard

  Creates a new dashboard or updates an existing one from a complete dashboard model, optionally placing it in a folder and recording a version-history message.

• Action
  Create Team

  Creates a new team in your Grafana organization with a name and optional email.

• Action
  Delete Alert Rule

  Deletes a Grafana-managed alert rule or recording rule by its UID.

• Action
  Delete Annotation

  Deletes an annotation from Grafana by its id.

• Action
  Delete Dashboard

  Deletes a dashboard from your Grafana instance by its unique identifier.

• Action
  Delete Folder

  Deletes a Grafana folder along with all dashboards and alerts stored in it.

• Action
  Find Annotations

  Returns annotations matching the given time range, dashboard, panel, user, alert, type or tags.

• Action
  Find Teams

  Finds teams in your Grafana organization by name or partial name.

• Action
  Get Alert Rule

  Returns a single Grafana-managed alert rule or recording rule by its UID, including its queries, labels, annotations and folder.

• Action
  Get Annotation

  Returns a single annotation by its id, including its text, tags, time range and the dashboard and panel it belongs to.

• Action
  Get Dashboard

  Returns a Grafana dashboard, including its full dashboard model and metadata such as its folder and URL, given the dashboard's unique identifier.

• Action
  Get Data Source

  Returns a single Grafana data source, including its type, URL, access mode and settings, looked up by its UID.

• Action
  Get Folder

  Returns a Grafana folder by its UID, including its title and parent folder.

• Action
  Get Team

  Returns a Grafana team's details (name, email, organization, created and updated times) by its ID.

• Action
  List Data Sources

  Returns all data sources configured in your Grafana organization, with their names, types and connection settings.

• Action
  List Folders

  Returns all folders in your Grafana organization that you have permission to view, with each folder's UID, title and parent folder.

• Action
  Remove Team Member

  Removes a user from a Grafana team.

• Action
  Update Alert Rule

  Updates an existing Grafana alert or recording rule, replacing its title, queries, condition, labels and other settings.

• Action
  Update Annotation

  Updates the text, tags, or time range of an existing annotation. Fields left blank keep their current values.

• Action
  Update Folder

  Updates an existing folder's title, or moves it under a different parent folder.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.