Integration

Connect Gorgias to ITIS

When something happens in Gorgias, your agent does the next thing in ITIS. Describe it in plain language and the automation is built, tested on every branch and kept running.

Gorgias2 triggersGorgias13 actionsITIS13 actions

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What do you want Gorgias and ITIS to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Gorgias and ITIS

Triggers and actions 2 triggers · 26 actions

Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Action
Convert LSID to TSN
Get the TSN for a given LSID (Life Science Identifier).
Action
Convert TSN to LSID
Get the LSID (Life Science Identifier) for a given TSN.
Action
Find taxon by common name
Search ITIS for taxa matching a common (vernacular) name.
Action
Find taxon by scientific name
Search ITIS for taxa matching a scientific name.
Action
Find taxon by search term
Search ITIS across scientific and common names for any matching term.
Action
Get accepted names
Get the currently accepted scientific name(s) for a given TSN, when the queried TSN is not itself accepted.
Action
Get common names
Get the common (vernacular) names associated with a given TSN.
Action
Get full hierarchy
Get the complete taxonomic hierarchy (ancestors and descendants) for a given TSN.
Action
Get full record
Get the complete taxonomic record for a given TSN (taxonomic serial number).
Action
Get hierarchy down
Get the taxonomic hierarchy below (children of) a given TSN.
Action
Get hierarchy up
Get the taxonomic hierarchy above (ancestors of) a given TSN.
Action
Get parent taxon
Get the parent TSN for a given TSN.
Action
Get synonym names
Get the synonym scientific names associated with a given TSN.

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The other way round: ITIS to Gorgias