Connect GoodDay.work and Jitbit Helpdesk

Both apps 34GoodDay.work 14Jitbit Helpdesk 20

• Trigger
  New CRM Contact

  Triggers when a new CRM contact is added.

• Trigger
  New Project

  Triggers when a new project or folder is created.

• Trigger
  New Task in Project

  Triggers when a new task is created in the chosen project.

• Action
  Create CRM Contact

  Creates a CRM contact.

• Action
  Create Folder

  Creates a folder, optionally inside another project or folder.

• Action
  Create Project

  Creates a project from one of the organization's project templates.

• Action
  Create Task

  Creates a task in a project, optionally assigned to a user, with dates, priority and estimate.

• Action
  Get CRM Contact

  Returns one CRM contact and the tasks linked to it.

• Action
  Get Project

  Returns one project's details.

• Action
  Get Task

  Returns one task by its ID, with its status, type, assignee, dates and custom field values.

• Action
  Get User

  Returns one organization user.

• Action
  List Projects

  Returns the organization's projects and folders.

• Action
  List Task Statuses

  Returns all task statuses in the organization.

• Action
  List Users

  Returns the organization's users.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.