Connect GitLab and Jitbit Helpdesk

Both apps 103GitLab 83Jitbit Helpdesk 20

• Trigger
  Deployment Event (instant)

  Fires on a deployment status change (deployment_events).

• Trigger
  New Code Snippet Comment

  Triggers when a new comment is made on a code snippet in the selected project

• Trigger
  New Commit

  Triggers when a new commit is pushed to a GitLab project's repository.

• Trigger
  New Commit Comment

  Triggers when a new comment is made on a commit in the selected project

• Trigger
  New Group Issue Event

  Triggers on group issue events, e.g. when an issue is opened, updated, or closed.

• Trigger
  New Group Merge Request Event

  Triggers on an open, merge, close, or update merge request event.

• Trigger
  New Issue

  Triggers when a new issue is created in a GitLab project.

• Trigger
  New Issue Comment

  Triggers when a new comment is made on an issue in the selected project

• Trigger
  New Job Event

  Triggers for a specified job event in a project.

• Trigger
  New Merge Request

  Triggers when a new merge request is opened in a GitLab project.

• Trigger
  New Merge Request Comment

  Triggers when a new comment is made on a merge request in the selected project

• Trigger
  New Pipeline

  Triggers when a new CI/CD pipeline is created in a GitLab project.

• Trigger
  New Project

  Triggers when a new GitLab project is created that the connected user can see.

• Trigger
  New Project Issue Event

  Triggers on project issue events, e.g. when an issue is opened, updated, or closed.

• Trigger
  New Project Merge Request Event

  Triggers on an open, merge, close, or update merge request event.

• Trigger
  New Release

  Triggers when a new release is created in a GitLab project.

• Trigger
  New Release (instant)

  Fires when a release is created or updated (releases_events).

• Trigger
  New Tag

  Triggers when a new tag is added to a GitLab project's repository.

• Trigger
  New Tag (instant)

  Fires when a tag is pushed (tag_push_events).

• Trigger
  Pipeline Event (instant)

  Fires on a pipeline status change (pipeline_events).

• Trigger
  Wiki Page Event (instant)

  Fires when a wiki page is created or updated (wiki_page_events).

• Action
  Accept Merge Request

  Merges an open merge request into its target branch, optionally squashing commits, deleting the source branch, or setting it to merge automatically once checks pass.

• Action
  Add Comment to Commit

  Adds a comment to a commit in a GitLab project, optionally on a specific line of a file.

• Action
  Add Note to Issue

  Adds a comment to an issue in a GitLab project.

• Action
  Add Note to Merge Request

  Adds a comment to a merge request in a GitLab project.

• Action
  Add Note to Snippet

  Adds a comment to a project snippet in GitLab and returns the created comment.

• Action
  Approve Merge Request

  Approves a merge request as the connected GitLab user and returns the merge request's updated approval state.

• Action
  Cancel Pipeline

  Cancels all running and pending jobs in a GitLab pipeline and returns the pipeline with its updated status.

• Action
  Create Branch

  Creates a new branch in a GitLab project's repository from an existing branch or commit.

• Action
  Create Commit

  Creates a commit on a branch of a GitLab project, applying a batch of file changes (create, update, delete, move, chmod).

• Action
  Create File

  Creates a new file in a GitLab project's repository by committing it to a branch.

• Action
  Create Issue

  Creates a new issue in a GitLab project, with optional description, labels, assignees, milestone and due date.

• Action
  Create Label

  Creates a label in a GitLab project with the name and color you choose.

• Action
  Create Merge Request

  Creates a new merge request in a GitLab project from a source branch to a target branch.

• Action
  Create Milestone

  Creates a milestone in a GitLab project, with an optional description, start date and due date.

• Action
  Create Pipeline

  Starts a new CI/CD pipeline on a branch or tag of a GitLab project, optionally with pipeline variables and inputs.

• Action
  Create Project

  Creates a new GitLab project in your personal namespace or in a group you choose.

• Action
  Create Release

  Creates a release in a GitLab project from an existing tag, or from a branch or commit that is tagged as part of the release.

• Action
  Create Snippet

  Creates a personal snippet with a title and one file of content in your GitLab account.

• Action
  Create Tag

  Creates a new Git tag in a GitLab project pointing at a branch, commit or existing tag. Add a message to make it an annotated tag.

• Action
  Create Wiki Page

  Creates a new wiki page in a GitLab project with the given title and content.

• Action
  Delete Branch

  Deletes a branch from a GitLab project's repository. The default branch and protected branches cannot be deleted.

• Action
  Delete File

  Deletes a file from a GitLab project's repository by committing its removal to a branch.

• Action
  Delete Issue

  Deletes an issue from a GitLab project. Only administrators and project owners can delete issues.

• Action
  Delete Tag

  Deletes a tag from a GitLab project's repository.

• Action
  Find Group Merge Requests

  Returns merge requests across a GitLab group and its subgroups, filtered by state, author, assignee, reviewer, labels, milestone, branch, dates or search text.

• Action
  Find Project Merge Requests

  Finds merge requests in a GitLab project, filtered by text search, state, author, assignee, reviewer, labels, branches, dates and more.

• Action
  Find Projects

  Finds GitLab projects whose name, path or description matches your search text, optionally narrowed by membership, ownership, visibility, topic and activity dates.

• Action
  Find User

  Finds GitLab users by username, public email, or a name/username/email search, with optional filters on account state and type.

• Action
  Get Branch

  Returns a repository branch in a GitLab project, including its protection status, merge status and latest commit.

• Action
  Get Commit

  Returns a single commit from a project's repository, identified by its SHA or by a branch or tag name, including stats and the latest pipeline.

• Action
  Get File

  Returns a file from a GitLab repository, including its name, size, commit details and Base64-encoded content.

• Action
  Get Group

  Returns the details of a GitLab group, such as its name, path, visibility and parent group.

• Action
  Get Issue

  Returns a single issue in a GitLab project, including its title, description, state, labels, assignees and milestone.

• Action
  Get Job

  Returns a single CI/CD job in a GitLab project, including its status, stage, pipeline, commit and runner details.

• Action
  Get Merge Request

  Returns a single merge request in a GitLab project, including its state, branches, author, reviewers and pipeline.

• Action
  Get Merge Request Approvals

  Returns the approval state of a merge request: whether it is approved, who approved it, and how many approvals are still required.

• Action
  Get Pipeline

  Returns a single CI/CD pipeline in a project, including its status, ref, commit, timing and who triggered it.

• Action
  Get Project

  Returns a single GitLab project by its ID or full path, including its settings, visibility and links.

• Action
  Get Release

  Returns a project's release for the given Git tag, including its description, commit, milestones and assets.

• Action
  Get Snippet

  Returns a personal snippet by its ID, including its title, file name, visibility, author and links.

• Action
  Get Snippet Note

  Returns a single comment (note) posted on a project snippet.

• Action
  Get Wiki Page

  Returns a wiki page from a GitLab project, including its title, content and format.

• Action
  List Branches

  Returns the branches in a GitLab project's repository, sorted by name, optionally filtered by a search term or regular expression.

• Action
  List Commit Comments

  Returns the comments left on a commit in a GitLab project.

• Action
  List Commits

  Returns the commits in a GitLab project's repository, optionally filtered by branch, author, file path or date range.

• Action
  List Groups

  Returns the GitLab groups visible to the connected user, optionally filtered by name, visibility, ownership or access level.

• Action
  List Labels

  Returns the labels defined for a GitLab project, optionally filtered by keyword and including issue and merge request counts.

• Action
  List Milestones

  Returns the milestones of a GitLab project, optionally filtered by state, title, search text or dates.

• Action
  List Pipelines

  Returns the pipelines in a GitLab project, optionally filtered by branch, status, commit, date range or user.

• Action
  List Project Jobs

  Returns the CI/CD jobs in a project, newest first, optionally filtered to one job status such as success or failed.

• Action
  List Project Members

  Returns the direct members of a GitLab project, optionally filtered by name, email or username.

• Action
  List Releases

  Returns the releases of a GitLab project, newest first by release date.

• Action
  List Tags

  Returns the Git tags in a GitLab project's repository, optionally filtered by name and sorted.

• Action
  Retry Job

  Retries a single CI/CD job in a GitLab project and returns the new job that was queued.

• Action
  Retry Pipeline

  Retries the failed or canceled jobs in a GitLab pipeline and returns the updated pipeline.

• Action
  Update File

  Updates the content of an existing file in a GitLab repository by committing the change to a branch.

• Action
  Update Issue

  Updates an existing issue in a GitLab project, including closing or reopening it, changing its title, description, labels, assignees, milestone or dates.

• Action
  Update Merge Request

  Updates an existing merge request in a GitLab project — title, description, assignees, reviewers, labels, milestone, target branch or state.

• Action
  Update Milestone

  Updates a project milestone's title, description, dates, or open/closed state.

• Action
  Update Project

  Updates an existing GitLab project's name, description, visibility, default branch, topics, merge settings and feature visibility. Returns the updated project.

• Action
  Update Release

  Updates an existing release's name, description, milestones or release date in a GitLab project.

• Action
  Update Wiki Page

  Updates the title, content or format of an existing wiki page in a GitLab project.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.