Integration
Connect Gist and Jitbit Helpdesk
When New Contact fires in Gist, your agent runs Add tag to ticket in Jitbit Helpdesk, or New Ticket in Jitbit Helpdesk to Add Tag to an Existing Contact in Gist. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Gist and Jitbit Helpdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Gist and Jitbit Helpdesk can do together
From Gist to Jitbit Helpdesk
When New Contact in Gist
then Add tag to ticket in Jitbit Helpdesk
From Jitbit Helpdesk to Gist
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Gist and Jitbit Helpdesk
Triggers and actions 11 triggers · 32 actions
- Conversation closed
Fires when a conversation is closed. Webhook topic "Conversation Closed".
- New Contact
Triggers when you add a new contact.
- New conversation
Fires when a contact initiates a new conversation. Webhook topic "Contact Initiated Conversation".
- New message from contact
Fires when a contact sends a message in a conversation. Webhook topic "Message From Contact".
- Performed an Event
Triggers when a contact performs an event.
- Subscribed to a Campaign
Triggers when a contact is subscribed to a campaign.
- Tag Added to Contact
Triggers when a specific tag gets added to a contact.
- Tag Removed From Contact
Triggers when a specific tag gets removed from a contact.
- Unsubscribed From a Campaign
Triggers when a contact is unsubscribed from a campaign.
- Updated a Contact Property
Triggered every time a specified property is updated on any contact. This will also be triggered when a contact is created with this property.
- Add conversation
Create a new conversation in Gist's helpdesk/live-chat.
- Add Tag to an Existing Contact
Apply a tag to an existing contact.
- Assign conversation
Assign an existing conversation to a teammate or team.
- Close conversation
Close an existing conversation.
- Create or Update Contact
Creates a new Contact or updates an existing one.
- Delete contact
Delete a contact by id.
- Find a Contact
Finds an existing contact.
- Get a Contact
Fetches a contact by ID. An error occurs if the contact is not found.
- Get conversation
Retrieve a single conversation by id.
- List contacts
List all contacts in the workspace.
- List conversations
List all conversations in the workspace.
- Remove Tag From Existing Contact
Removes a tag from an existing contact.
- Reply to conversation
Add a reply message to an existing conversation.
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Gist and Jitbit Helpdesk, answered
What can start an automation from Gist?
Any of Gist's 10 triggers in the catalog, including New Contact, New conversation, New message from contact and Tag Added to Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Jitbit Helpdesk when something happens in Gist?
Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Jitbit Helpdesk to Gist?
Yes. When something happens in Jitbit Helpdesk, your agent can act in Gist too. This page covers both directions: Jitbit Helpdesk's triggers and Gist's actions are listed here as well.
Do I have to build a connector for Gist or Jitbit Helpdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Gist and Jitbit Helpdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.