Integration
Connect Freshservice and Vapi
When New or Updated Change fires in Freshservice, your agent runs Add assistant in Vapi, or New Assistant in Vapi to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Vapi to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Vapi can do together
From Freshservice to Vapi
When New or Updated Change in Freshservice
then Add assistant in Vapi
From Vapi to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Vapi
Triggers and actions 13 triggers · 49 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Assistant
Triggers when a new assistant is created in your Vapi organization.
- New Call
Triggers when a new call is created in Vapi, optionally limited to one assistant or phone number.
- New File
Triggers when a new file is uploaded to your Vapi account.
- Add assistant
Creates a new Vapi voice assistant with its model, voice, transcriber, first message and call behavior.
- Add phone number
Adds a phone number to Vapi: a free Vapi number, or one you bring from Twilio, Vonage, Telnyx or your own SIP trunk. Returns the new phone number record.
- Add squad
Creates a squad: a group of assistants that hand a call off to one another, starting with the first member.
- Add tool
Creates a tool in Vapi (for example a function, end-call, transfer-call or API-request tool) that assistants can use during calls.
- Create Call
Starts a Vapi call (or a batch of outbound calls) using a saved or one-off assistant, squad or workflow, and returns the created call.
- Create Chat
Sends a message to a Vapi assistant or squad as a text chat and returns the chat, including the assistant's reply messages.
- Delete assistant
Deletes an assistant from your Vapi account and returns the deleted assistant.
- Delete Call Data
Deletes a call and its data, including recordings, and returns the deleted call.
- Delete Chat
Deletes a chat from your Vapi account and returns the deleted chat's details.
- Delete File
Deletes a file from your Vapi account.
- Find Call
Finds calls matching a call id, assistant, phone number, or created/updated date range. Returns up to 1000 matching calls.
- Get assistant
Returns a Vapi assistant's full configuration, including its model, voice, transcriber and first message.
- Get file
Returns a file uploaded to Vapi, including its name, size, type, processing status and download URL.
- List assistants
Returns the voice assistants in your Vapi account, optionally filtered by when they were created or last updated.
- List chats
Returns the chats in your Vapi account, optionally filtered by assistant, squad, session or creation/update date.
- List files
Returns the files uploaded to your Vapi account, optionally filtered by purpose.
- List phone numbers
Returns the phone numbers in your Vapi account, optionally filtered by when they were created or updated.
- List tools
Returns the tools configured in your Vapi account, optionally filtered by when they were created or updated.
- Update assistant
Updates an existing Vapi assistant's name, prompts, voice, model and call settings. Only the values you fill in are changed.
- Update Call
Updates the name of an existing Vapi call.
- Update phone number
Updates a Vapi phone number's name, the assistant, squad or workflow that answers it, and its provider settings.
- Upload File
Uploads a file to Vapi, for use by assistants or knowledge bases, and returns the stored file record.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Vapi, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Vapi when something happens in Freshservice?
Any of Vapi's 22 actions, including Create Call, Create Chat, Update assistant and Update Call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Vapi to Freshservice?
Yes. When something happens in Vapi, your agent can act in Freshservice too. This page covers both directions: Vapi's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Vapi?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Vapi without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.