Integration
Connect Freshservice and Uscreen
When New or Updated Change fires in Freshservice, your agent runs Create Customer Subscription in Uscreen, or New Invoice in Uscreen to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Uscreen to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Uscreen can do together
From Freshservice to Uscreen
When New or Updated Change in Freshservice
then Create Customer Subscription in Uscreen
From Uscreen to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Uscreen
Triggers and actions 14 triggers · 62 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Invoice
Triggers when a new invoice is created in your Uscreen storefront.
- New User
Triggers when a new customer is added to your Uscreen storefront.
- New Video View
Triggers when a customer views a video in your Uscreen storefront.
- User Updated
Triggers when a customer in your Uscreen storefront is added or updated.
- Add Group Member
Adds a person to a team group as a member or manager.
- Assign User Access
Grants a customer access to a bundle, rental or subscription offer.
- Cancel Customer Subscription
Cancels the customer's active subscription.
- Create Customer Subscription
Starts a subscription for a customer.
- Create Group
Creates a team group on a subscription plan.
- Create User
Creates a new customer in your Uscreen storefront and, unless skipped, sends them an invite email.
- Delete Group
Deletes a team group.
- Generate Sign-On Link
Generates a single sign-on link that logs the customer into your storefront.
- Get Content
Returns one video, collection or live event.
- Get Customer
Returns one customer by ID or email.
- Get Customer Access
Returns one access record for a customer.
- Get Customer Subscription
Returns the customer's active subscription.
- Get Invoice
Returns one invoice by ID.
- Get Offer
Returns one offer by ID.
- Get Playlist Item
Returns one playlist item of a collection.
- Get Total Watch Time
Returns total watch time for a customer or content in a date range.
- Get Video
Returns one uploaded video by ID.
- Get Video Views
Returns video view records for a customer or content in a date range.
- Get Video Views Summary
Returns view counts and watch time per customer and video in a date range.
- List Contents
Returns a page of videos, collections and live events.
- List Customer Accesses
Returns the bundles and subscriptions a customer has access to.
- List Customers
Returns a page of customers, optionally filtered by a date range.
- List Email Topics
Returns your storefront's email topics.
- List Group Members
Returns the members of a team group.
- List Groups
Returns a page of team groups.
- List Invoices
Returns a page of invoices, optionally filtered by date range.
- List Offers
Returns your subscription, bundle and rental offers.
- List Playlist Items
Returns the playlist items and files of a collection.
- List Videos
Returns a page of uploaded videos.
- Publish Content
Publishes a video, collection or live event.
- Remove Group Member
Removes a person from a team group.
- Revoke Customer Access
Revokes a customer's access to a bundle or subscription.
- Schedule Content
Schedules a video or collection for future publication.
- Unpublish Content
Unpublishes a video, collection or live event.
- Update Customer
Updates a customer's name, email, password, custom fields or tags.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshservice
Freshservice to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshservice to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshservice to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshservice to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Freshservice to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Freshservice to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into Uscreen
Questions
Freshservice and Uscreen, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Uscreen when something happens in Freshservice?
Any of Uscreen's 35 actions, including Create Customer Subscription, Create Group, Create User and Update Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Uscreen to Freshservice?
Yes. When something happens in Uscreen, your agent can act in Freshservice too. This page covers both directions: Uscreen's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Uscreen?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Uscreen without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.