Integration
Connect Freshservice and Spree
When New or Updated Change fires in Freshservice, your agent runs Create Customer in Spree, or New Customer in Spree to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Spree to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Spree can do together
From Freshservice to Spree
When New or Updated Change in Freshservice
then Create Customer in Spree
From Spree to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Spree
Triggers and actions 13 triggers · 48 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Customer
Triggers when a new customer is created in your Spree store.
- New Order
Triggers when a new order is created in your Spree store.
- New Product
Triggers when a new product is created in your Spree store.
- Add promotion
Creates a promotion in your Spree store, optionally with its coupon code, rules and discount actions.
- Add variant
Creates a new variant (such as a size or color) on a product, with optional per-currency prices and stock levels.
- Create Customer
Creates a customer in your Spree store and returns the new customer.
- Create Draft Order
Creates a draft order in your Spree store for a customer.
- Create Product
Creates a product in your Spree store.
- Delete Customer
Deletes a customer from your Spree store.
- Delete Product
Deletes a product from your Spree store.
- Find Customers
Returns customers in your Spree store matching a search term (name or email).
- Find fulfillments
Returns the fulfillments (shipments) of an order, optionally filtered by fulfillment number or date.
- Find Orders
Returns orders in your Spree store matching a search term (number or email).
- Find payments
Returns the payments on an order, optionally filtered by status, amount, response code or payment method.
- Find Products
Returns products in your Spree store matching a search term.
- Find promotions
Returns promotions whose name or code matches the search text, optionally filtered by kind or category.
- Find variants
Returns variants across all products that match a search on SKU, option value or product name, optionally narrowed by product, channel, market, customer or currency.
- Get Customer
Returns one customer from your Spree store by ID.
- Get Order
Returns one order from your Spree store by ID.
- Get Product
Returns one product from your Spree store by ID.
- Update Customer
Updates an existing customer in your Spree store.
- Update Order
Updates an existing order in your Spree store.
- Update Product
Updates an existing product in your Spree store.
- Update variant
Updates an existing product variant's SKU, pricing, stock, dimensions, shipping and option details. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshservice
Freshservice to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshservice to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshservice to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshservice to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Freshservice to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Freshservice to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into Spree
Questions
Freshservice and Spree, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Spree when something happens in Freshservice?
Any of Spree's 21 actions, including Create Customer, Create Draft Order, Create Product and Update Customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Spree to Freshservice?
Yes. When something happens in Spree, your agent can act in Freshservice too. This page covers both directions: Spree's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Spree?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Spree without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.