Integration
Connect Freshservice to Spektrix
When New or Updated Change fires in Freshservice, your agent runs Basket: Add a Customer in Spektrix. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Spektrix to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice can start in Spektrix
When New or Updated Change in Freshservice
then Basket: Add a Customer in Spektrix
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Spektrix
Triggers and actions 10 triggers · 49 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- Basket: Add a Customer
Attaches a customer to an existing basket, optionally applying a promo code at the same time. Returns the updated basket.
- Basket: Add a Donation
Adds a donation to a fund in an existing Spektrix basket and returns the donations added.
- Basket: Add a Merchandise Delivery Method
Sets the merchandise delivery method (and optional delivery address) on a Spektrix basket and returns the updated basket.
- Basket: Add a Ticket Delivery Method
Sets how the tickets in a basket will be delivered (post, collect at box office, print at home or agent), with an optional postal address.
- Basket: Add Membership(s)
Adds a membership to an existing Spektrix basket and returns the membership items now in the basket.
- Basket: Add Merchandise Item(s)
Adds one or more merchandise items to a Spektrix basket and returns the items now in it.
- Basket: Add Payment Type
Adds a custom payment of a chosen payment type and amount to a basket, returning the basket's custom payments.
- Basket: Add Ticket(s) (Best Available)
Adds the best available seats for an event instance with a reserved seating plan to a basket, and returns the tickets added.
- Basket: Add Ticket Subscription(s)
Adds a ticket subscription (at a chosen pricing set and quantity) to a Spektrix basket.
- Basket: Add Ticket(s) (Unreserved Seating Plan)
Adds one or more tickets for an unreserved (general admission) area of an event instance to a basket.
- Basket: Confirm a Basket
Confirms a basket, turning it into a completed order. For system owners this only works for zero-value orders.
- Basket: Create a New Basket
Creates a new, empty Spektrix basket, optionally attaching a customer, promo code and delivery methods. Returns the basket and its id for use in later basket steps.
- Basket: Override a Ticket Price
Overrides the price of a specific ticket in a Spektrix basket and returns the updated ticket.
- Customer: Add Tag(s)
Adds a tag to a Spektrix customer's record.
- Customer: Create a New Customer
Creates a new customer record in Spektrix and returns the created customer.
- Customer: Find by Email Address
Finds a Spektrix customer record by its email address and returns the customer's details, including custom attributes.
- Customer: Find by Spektrix Customer ID
Returns a Spektrix customer record by its Spektrix customer ID.
- Customer: Remove a Tag
Removes a specific tag from a Spektrix customer's record.
- Customer: Update Attribute(s)
Updates one or more custom attributes on an existing Spektrix customer record.
- Customer: Update Information (Including Attributes)
Updates a Spektrix customer's contact details (name, email, phone, title, birth date, Gift Aid) and any custom attributes. Only the fields you fill in are changed.
- Event: Find by Name
Finds events whose name matches the one you give, optionally narrowed by performance dates, sales channel and on-sale status.
- Instance: Find by Event
Returns the performances (instances) of a Spektrix event, optionally limited to a date range and sales channel.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Spektrix, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Spektrix when something happens in Freshservice?
Any of Spektrix's 22 actions, including Basket: Add a Customer, Basket: Add a Donation, Basket: Add a Merchandise Delivery Method and Basket: Add a Ticket Delivery Method. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Spektrix to Freshservice?
Spektrix has no triggers in the catalog today, so automations start in Freshservice. If you need the other direction, ask: your agent reads Spektrix's API documentation and adds it.
Do I have to build a connector for Freshservice or Spektrix?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Spektrix without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.