Integration
Connect Freshservice and Plug&Pay
When New or Updated Change fires in Freshservice, your agent runs Add Order Comment in Plug&Pay, or New Order in Plug&Pay to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Plug&Pay to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Plug&Pay can do together
From Freshservice to Plug&Pay
When New or Updated Change in Freshservice
then Add Order Comment in Plug&Pay
From Plug&Pay to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Plug&Pay
Triggers and actions 13 triggers · 66 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Order
Triggers when a new order is placed in your Plug&Pay account.
- New Product
Triggers when a new product is added to your Plug&Pay account.
- New Subscription
Triggers when a new subscription or installment plan starts in your Plug&Pay account.
- Add Order Comment
Adds an internal note to an order. Buyers do not see it.
- Add Subscription Comment
Adds an internal note to a subscription. Subscribers do not see it.
- Cancel Subscription
Cancels a subscription, optionally from a later date and with a reason.
- Clone Checkout
Makes a copy of a checkout page and returns the new checkout's ID.
- Clone Product
Makes a copy of an existing product and returns the new product's ID.
- Create Checkout
Creates a checkout page that sells one of your products and returns its ID.
- Create Order
Creates an order with its products, buyer details and payment method in your Plug&Pay account and returns the order ID.
- Create Product Price
Adds a price to a product in your Plug&Pay account and returns the price ID.
- Create Promotion
Creates a discount promotion with a promotion code in your Plug&Pay account and returns its ID.
- Create Subscription
Creates a subscription for a buyer on a subscription product in your Plug&Pay account and returns its ID.
- Delete Checkout
Deletes a checkout page from your Plug&Pay account.
- Delete Order
Deletes an order from your Plug&Pay account.
- Delete Product
Deletes a product from your Plug&Pay account.
- Delete Product Price
Removes a price from a product in your Plug&Pay account.
- Delete Promotion
Deletes a promotion from your Plug&Pay account.
- Delete Subscription
Deletes a subscription from your Plug&Pay account.
- Extend Subscription
Moves a subscription's next billing date later, extending the current period.
- Find Checkouts
Searches the checkout pages in your Plug&Pay account by name, product or status.
- Find Orders
Searches the orders in your Plug&Pay account by buyer email, invoice number, payment status, product, date range and other filters.
- Find Products
Searches the products in your Plug&Pay account by title, SKU, type, group and other filters.
- Find Promotions
Searches the promotions in your Plug&Pay account by name or product.
- Find Subscriptions
Searches the subscriptions in your Plug&Pay account by subscriber, status, product, billing dates and other filters.
- Get Checkout
Returns a checkout page from your Plug&Pay account by its ID.
- Get Order
Returns an order from your Plug&Pay account by its ID, optionally with its items, billing details and more.
- Get Order Payment
Returns the payment of an order: its status, method, provider and amounts.
- Get Product
Returns a product from your Plug&Pay account by its ID.
- Get Product Price
Returns one price of a product in your Plug&Pay account.
- Get Promotion
Returns a promotion from your Plug&Pay account by its ID.
- Get Subscription
Returns a subscription from your Plug&Pay account by its ID.
- List Order Comments
Returns the internal notes on an order.
- List Product Prices
Returns all prices of a product. When a checkout has its own pricing, that pricing takes precedence.
- Refund Order
Refunds an order and creates its credit order. The order must have an invoice number and must not already be refunded.
- Resume Subscription
Resumes a cancelled subscription so it renews again.
- Update Checkout
Changes a checkout's name, product, status, confirmation page or pay-what-you-want settings. Fields left blank are not changed.
- Update Order
Changes an order's buyer details, tags, dunning status or visibility in your Plug&Pay account. Fields left blank are not changed.
- Update Order Payment Status
Sets the payment status of an order, for example to mark it as paid.
- Update Product Price
Changes a price on a product in your Plug&Pay account. Fields left blank are not changed.
- Update Promotion
Changes a promotion in your Plug&Pay account. Fields left blank are not changed.
- Update Subscription
Changes a subscription's subscriber details, price, billing schedule or labels. Fields left blank are not changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Plug&Pay, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Plug&Pay when something happens in Freshservice?
Any of Plug&Pay's 39 actions, including Create Checkout, Create Order, Create Product Price and Create Promotion. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Plug&Pay to Freshservice?
Yes. When something happens in Plug&Pay, your agent can act in Freshservice too. This page covers both directions: Plug&Pay's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Plug&Pay?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Plug&Pay without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.