Integration
Connect Freshservice and Mindstamp
When New or Updated Change fires in Freshservice, your agent runs Add videos to a group in Mindstamp, or New Interaction in Mindstamp to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Mindstamp to do together?
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https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Mindstamp can do together
From Freshservice to Mindstamp
When New or Updated Change in Freshservice
then Add videos to a group in Mindstamp
From Mindstamp to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Mindstamp
Triggers and actions 13 triggers · 112 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Interaction
Triggers when a viewer makes a new interaction with one of your videos.
- New Lead
Triggers when a viewer becomes a new lead by submitting their name, email, phone or custom ID in one of your videos.
- New View
Triggers when a new view of one of your videos takes place.
- Add videos to a group
Add videos to a specified group by providing a comma-separated list of video tokens or IDs (e.g., ?videos=aAZdX124,ac8a6df7-5dd1-4e34-97f6-cdb54efc59a5)
- Add videos to a series
Add videos to a specified series by providing a comma-separated list of video tokens or IDs (e.g., ?videos=aAZdX124,ac8a6df7-5dd1-4e34-97f6-cdb54efc59a5)
- Attach a certificate to a video
Attach a certificate design to a video with the rules for this video. The response has the click_action and click_value that give the certificate from a button, a hotspot, or a question answer. Set end_screen to give it on the end screen. A design ca
- Cancel a dub job
Cancel a queued or processing dub job.
- Create a new Access List
Create a new Access List for your organization. Provide a name, description, and entries in the format for email---name---passcode (e.g., ?name=My List,description=My new access list,entries=john.doe@email.com---John---pa$$,jane.doe@email.com---Jane-
- Create a new Access List Entry
Create a new Access List Entry for a specified Access List.
- Create or start a video transcript
Start transcript creation for a video, or return the existing transcript job when one already exists.
- Delete a captions file
Remove captions by ID
- Delete an asset
Remove the asset from the library, the same as delete on the Assets page. Interactions that already use it keep working.
- Delete an interaction
Delete an existing API-created annotation except questions.
- Delete a question
Delete an existing question interaction. Use the id returned by the question create endpoint.
- Delete a Video
Soft-delete an existing video immediately and enqueue background cleanup. The endpoint is idempotent; deleting an already-deleted video returns the same success response.
- Get account design
Return the organization owner account-level design. API tokens always resolve account design through the organization owner.
- Get a certificate
Get a certificate
- Get admin-created annotations for a single video
Returns admin-created annotations such as buttons, questions, images, hotspots, and text. Does not include viewer interactions.
- Get a dub job
Return current job status, language track status, progress, billing details, and errors.
- Get a list of Access Lists
Return details pertaining to the Access Lists of the current user's organization.
- Get a list of groups
Return details pertaining to all groups associated with your account/organization.
- Get a list of Personalized Links
Return details pertaining to the Personalized Links of the current user.
- Get a list of series
Return details pertaining to all series associated with your account/organization.
- Get a list of videos
Return details pertaining to all videos associated with your account/organization.
- Get a list of viewers
Return details pertaining to all viewers associated with your account/organization.
- Get a list of views
Return details pertaining to all views associated with your account/organization.
- Get all interactions
Return details pertaining to all interactions associated with your account/organization.
- Get all views for a single viewer
Return view details pertaining to a specific viewer associated with a viewer ID.
- Get an asset
Get an asset
- Get a new upload ticket
Issue fresh TUS credentials for a video that is still waiting for its file, for example after the first ticket expired during a long transfer. The ticket points at the same upload slot, so a TUS client can resume. Answers 409 once bytes have arrived,
- Get an issued certificate
Get an issued certificate
- Get API status
Return a simple API status message. This endpoint does not require authentication.
- Get a single Access List
Return details pertaining to a specific Access List associated with an Access List ID.
- Get a single Captions object
Get a captions object by ID
- Get a single group
Return details pertaining to a specific group associated with a group ID.
- Get a single interaction
Return details pertaining to a specific interaction associated with an ID.
- Get a single Personalized Link
Return details pertaining to a specific Personalized Link associated with a Personalized Link ID.
- Get a single series
Return details pertaining to a specific series associated with a series ID.
- Get a single video
Return details pertaining to a specific video associated with a video ID.
- Get a single view
Return details pertaining to a specific view associated with a view ID.
- Get a single viewer
Return details pertaining to a specific viewer associated with a viewer ID.
- Get current user
Return the authenticated user and organization name.
- Get insights
Return insights for a specified video, series, group, or tag
- Get insights for a single video
Return insights for a specific video ID or token.
- Get interactions for a single view
Return details pertaining to all interactions associated with a view ID.
- Get interactions for a single viewer
Return interaction details pertaining to a specific viewer associated with a viewer ID.
- Get media status
Media state for a video. For file uploads each call refreshes the state from the media service and stores the duration once the file is ready. Poll this after a TUS upload until state is ready. A URL video reports ready at once.
- Get monthly view summary
Return per-video view counts for the current month.
- Get the branches for a single video
Return videos that this video branches to.
- Get the captions for a video
See all captions currently available for a video
- Get the chapters for a single video
Return details pertaining to all chapters associated with a video ID.
- Get the interactions for a single group
Return details pertaining to all interactions associated with a group ID.
- Get the interactions for a single series
Return details pertaining to all interactions associated with a series ID.
- Get the interactions for a single video
Return details pertaining to all interactions associated with a video ID.
- Get the responses to a single interaction
Return response details pertaining to a specific interaction associated with an ID.
- Get the videos for a single group
Return details pertaining to all videos associated with a group ID.
- Get the videos for a single series
Return details pertaining to all videos associated with a series ID.
- Get the views for a single group
Return details pertaining to all views associated with a group ID.
- Get the views for a single series
Return details pertaining to all views associated with a series ID.
- Get the views for a single video
Return details pertaining to all views associated with a video ID.
- Get video design
Return the design for a video in your organization.
- Get video settings
Return the fields on the Settings page of a video.
- Get video transcript status
Return the transcript for a video, with timed text in chunks and sentences. Mindstamp creates a transcript automatically for each new MP4 or uploaded file on a paid plan. To get the words in a time window, convert the window to milliseconds and selec
- Get video translation state
Return transcript readiness, published translation languages, and recent dub jobs for a video.
- Get view summary
Return aggregate view, interaction, viewer, and watch-time totals.
- Get weekly view summary
Return per-video view counts for the current week.
- Invite users to a group
Add users to a specified group by providing a comma-separated list of emails
- Invite users to a series
Add users to a specified series by providing a comma-separated list of emails
- List assets
List one kind of asset in the shared library, newest first. These are the same files as the Assets page in the editor.
- List certificates
List the certificate designs in the account library, newest first. These are the same designs as the Certificates page in the editor.
- List issued certificates
List the certificates that viewers earned, newest first.
- List supported translation languages
Return the language codes and variants that can be used for interaction translation and full audio dubbing.
- List the certificates on a video
List the certificates on a video
- Personalize a video
Create a personalized link for a video. Additional query parameters are encoded into the personalized key.
- Quote a video translation job
Return estimated price, quota usage, paid minutes, and languages that are already purchased for the video.
- Remove an Access List Entry
Remove an Access List Entry for a specified Access List.
- Remove the certificate from a video
Same as removing it in the editor. Buttons and answers that point to it stop giving it, and an end screen that gives it changes to none. Issued certificates stay valid.
- Retry a dub job
Retry failed language tracks when possible. If no language track is failed, all tracks are queued again. Already purchased languages are not billed again.
- Retry one failed dub language
Retry one failed language track without restarting successful language tracks.
- Update account design
Update the account design of the organization owner.
- Update an asset
Change the title, tags, or file URL. Send only the fields to change.
- Update an interaction
Update an existing API-created annotation.
- Update a Personalized Link's status
Update a Personalized Link from active to inactive and vice versa.
- Update a question
Update an existing question interaction. Use the id returned by the question create endpoint. Legacy API-created question identifiers are also resolved through the annotation record when available.
- Update a Video
Update an existing video
- Update the certificate on a video
Change the rules. Send only the fields to change.
- Update video design
Update the design of one video in your organization. To use your own font, upload the font files in the editor (Design, Font, Add custom font), or host the files yourself and send font_family with custom_font. Font files on another host must allow cr
- Update video settings
Change fields on the Settings page of a video. Send a JSON body with only the fields to change. The response contains all settings. Design fields, such as guide_transcript, use Update video design.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
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Questions
Freshservice and Mindstamp, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mindstamp when something happens in Freshservice?
Any of Mindstamp's 85 actions, including Create a new Access List, Create a new Access List Entry, Create or start a video transcript and Get admin-created annotations for a single video. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mindstamp to Freshservice?
Yes. When something happens in Mindstamp, your agent can act in Freshservice too. This page covers both directions: Mindstamp's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Mindstamp?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Mindstamp without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.