Integration
Connect Freshservice and MiiTel
When New or Updated Change fires in Freshservice, your agent runs Create a presigned URL to upload call audio in MiiTel, or New Meeting in MiiTel to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and MiiTel to do together?
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Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and MiiTel can do together
From Freshservice to MiiTel
When New or Updated Change in Freshservice
then Create a presigned URL to upload call audio in MiiTel
From MiiTel to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and MiiTel
Triggers and actions 12 triggers · 52 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Meeting
Triggers when a new meeting recording is added in MiiTel.
- New Phone Call
Triggers when a new phone call is recorded in MiiTel.
- Bulk partially update phone call legs
Partially update multiple call-detail records, returning {"call_details": [...]}.
- Create a presigned URL to upload call audio
Mint a presigned URL for (re-)uploading a call's audio recording.
- Delete a phone call leg comment
Delete one comment from a call-detail record.
- Get a meeting
Retrieve one video meeting record, wrapped as {"video": {...}}.
- Get a phone call
Retrieve one parent phone call and its nested call legs.
- Get a phone call leg
Retrieve one call-detail record, wrapped as {"call_detail": {...}}.
- Get phone call leg audio
Stream the audio recording for one call.
- Increment playback count of a phone call leg
Record a playback of this phone call leg; returns when it was recorded.
- List a meeting's viewers
List the users who have played the video — paginated, most recent first.
- Remove tags from a meeting
Remove one tag from a video meeting record.
- Retrieve all tags assigned to a meeting
Retrieve all tags currently assigned to a video meeting record.
- Retrieve all tags assigned to a phone call leg
Retrieve all tags currently assigned to a call detail record.
- Retrieve a meeting recording's phrase summaries
Retrieve the summarized transcript phrase groups of a video, by start time.
- Retrieve a meeting recording's summaries
Retrieve a video's AI-generated and manual summaries, newest first.
- Retrieve call quality metrics for a phone call leg
Retrieve call quality metrics for a specific call detail record.
- Retrieve dial start timestamp of a phone call leg
Retrieve a call detail's dial_starts_at (ISO 8601); 404 if the id is unknown.
- Retrieve the comment list of a meeting recording
Retrieve a video detail's comments, wrapped as {"video_comments": [...]}.
- Retrieve the comment list of a phone call leg
Retrieve a call leg's comments, wrapped as {"comments": [...]}.
- Retrieve the transcript of a meeting recording
Retrieve a video's transcript, wrapped as {"phrases": [...]}.
- Retrieve the transcript of a phone call leg
Retrieve a call's transcript, one entry per participant track.
- Retrieve topics extracted from a meeting recording transcript
Retrieve the list of topics extracted from a video meeting transcript.
- Update a meeting recording summary
Update the text of an existing summary on a video.
- Update a meeting's access permission settings
Update the access permission of a video; returns the updated settings.
- Update a transcript phrase of a phone call leg
Correct one transcript phrase, returning the stored phrase as {"phrase": {...}}.
- Update the after-call-work end time of a phone call leg
Update a call detail's After Call Work end timestamp (ISO 8601); 409 if already finalized.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and MiiTel, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MiiTel when something happens in Freshservice?
Any of MiiTel's 25 actions, including Create a presigned URL to upload call audio, Update a meeting recording summary, Update a meeting's access permission settings and Update a transcript phrase of a phone call leg. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MiiTel to Freshservice?
Yes. When something happens in MiiTel, your agent can act in Freshservice too. This page covers both directions: MiiTel's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or MiiTel?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and MiiTel without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.