Connect Freshservice to Luma

Both apps 56Freshservice 37Luma 19

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

• Action
  Add event

  Adds an existing event to your Luma calendar — either a Luma event you manage or an event hosted on another platform. The event is approved right away unless you choose to keep it pending for admin review.

• Action
  Add guests

  Adds one or more guests to a Luma event, optionally assigning ticket types, an approval status, and whether Luma emails them. Returns any guests Luma skipped.

• Action
  Add host

  Adds a host to a Luma event, as a manager or as check-in staff, by email address.

• Action
  Add ticket type

  Creates a new ticket type (free or paid) for a Luma event. Paid ticket types require the calendar to have a connected Stripe account.

• Action
  Apply contact tag

  Applies a contact tag to existing contacts on your Luma calendar, identified by user ID or email. Does not create new contacts.

• Action
  Block contact

  Blocks a contact on your Luma calendar so they can't follow it or join its events, and stop receiving your invites and newsletters.

• Action
  Cancel event

  Cancels a Luma event. The event is permanently deleted, all guests are notified, and paid guests can optionally be refunded.

• Action
  Create Calendar Person

  Adds a person to your Luma calendar as a contact by email, optionally with a name and contact tags, so you can invite them to events and send newsletters.

• Action
  Get calendar

  Returns the details of the Luma calendar your connected API key belongs to, including its name, URL, location, social handles and default event settings.

• Action
  Get event

  Returns the details of a Luma event, including its schedule, location, visibility, hosts and, for events you manage, guest counts by status.

• Action
  Get guest

  Returns one guest of a Luma event, looked up by guest ID, ticket key, guest key or email, including their approval status, registration answers and tickets.

• Action
  Import contacts

  Imports contacts into your Luma calendar so you can invite them to events and send them newsletters, optionally tagging them.

• Action
  List contacts

  Returns the contacts (people) on your Luma calendar, optionally filtered by a name/email search, tags or membership status.

• Action
  List events

  Returns the events on your Luma calendar, optionally filtered by date range, submission status, platform and access level.

• Action
  List guests

  Returns the guests who have registered for or been invited to a Luma event, with their approval status, contact details, registration answers and tickets.

• Action
  List ticket types

  Returns every ticket type set up for a Luma event, including its name, price and capacity.

• Action
  Send invites

  Sends people an email invite (and an SMS if their phone is linked to Luma) to a Luma event. Returns any invitees who were skipped because they unsubscribed, were removed, or are blocked.

• Action
  Update event

  Updates an existing Luma event's details, such as its name, time, location, description, capacity, registration settings and page appearance. Fields left blank keep their current values.

• Action
  Update guest status

  Changes a guest's registration status for a Luma event — approve (Going), decline, move back to pending approval, or waitlist — optionally refunding a paid guest and adding a personal note to the notification email.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.