Connect Freshservice and Looker

Both apps 61Freshservice 37Looker 24

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

• Trigger
  New Dashboard

  Triggers when a new dashboard is created in Looker.

• Trigger
  New Look

  Triggers when a new Look is saved in Looker.

• Trigger
  New User

  Triggers when a new user is added to Looker.

• Action
  Add Group

  Creates a new user group in Looker (admin only).

• Action
  Add Role(s) to User

  Sets the roles assigned directly to a Looker user, replacing their current direct roles.

• Action
  Add Scheduled Plan

  Creates a scheduled plan that delivers a Look, dashboard, LookML dashboard or query to one or more destinations on a recurring schedule.

• Action
  Add User to Group

  Adds a user to a Looker group.

• Action
  Create Credentials - Email

  Adds an email login to a Looker user.

• Action
  Create Render Task

  Starts rendering a Look to an image or PDF; use Get Render Task Results with the returned ID once it finishes.

• Action
  Create User

  Creates a new user in Looker with the given name and details.

• Action
  Delete User

  Deletes a user from Looker.

• Action
  Execute SQL Query

  Creates a SQL Runner query on a Looker connection and returns its slug for running.

• Action
  Find User

  Finds Looker users matching an email or name.

• Action
  Get Dashboard

  Returns the full details of a Looker dashboard, including its tiles, filters and layouts.

• Action
  Get Look

  Returns a saved Look's details, including its title, folder, owner, URLs and the query behind it.

• Action
  Get Render Task Results

  Returns the image or PDF file produced by a completed render task.

• Action
  Get User

  Returns a Looker user's details by user ID, including name, email, roles, groups and credentials.

• Action
  List Dashboards

  Returns all active dashboards in your Looker instance with summary details such as id, title and folder.

• Action
  List Groups

  Returns the user groups in your Looker instance, optionally filtered by ID or content access.

• Action
  List Looks

  Returns all active Looks the connected user has access to, with their titles, folders and owners.

• Action
  Run inline query

  Runs a query defined on the spot (model, explore, fields, filters) and returns its results in the chosen format.

• Action
  Run Look

  Runs a saved Look and returns its result rows.

• Action
  Send Password Reset or Account Setup Email

  Sends a Looker user a password reset email, or an account setup email if they have not set up their account yet.

• Action
  Update User

  Updates a Looker user's name, home folder, locale or disabled status, and returns the updated user.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.