Integration
Connect Freshservice and LearningSuite
When New or Updated Change fires in Freshservice, your agent runs Add Community Badges to User in LearningSuite, or Bundle Created in LearningSuite to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and LearningSuite to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and LearningSuite can do together
From Freshservice to LearningSuite
When New or Updated Change in Freshservice
then Add Community Badges to User in LearningSuite
From LearningSuite to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and LearningSuite
Triggers and actions 19 triggers · 69 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- Bundle Created
Triggers when a new bundle is created.
- Custom Popup Created
Triggers when a new custom popup is added.
- Group Created
Triggers when a new group is created in your LearningSuite academy.
- Member Created
Triggers when a new member is added.
- New Community Area
Triggers when a new community area is created.
- New Community Badge
Triggers when a new community badge is created.
- New Community Forum
Triggers when a new community forum is created.
- Team Member Created
Triggers when a new team member (admin-zone user) is added.
- User Not Logged in for More Than X Days
Triggers once for each member who has not logged in for at least the given number of days.
- Activate/Deactivate Member
Activates or deactivates a member's LearningSuite account.
- Add Community Badges to User
Assigns community badges to a user.
- Append Custom Field Files
Appends a file, fetched from a public URL, to a user's file custom field.
- Change Module Access for Member
Overrides how a specific module of a course is unlocked for one member.
- Create Webhook Subscription
Creates a LearningSuite webhook subscription that sends events of the chosen type to a URL.
- Delete Group
Deletes a group.
- Delete Member
Permanently deletes a member.
- Delete Popup Trigger
Removes a pending popup for a member so it is no longer shown.
- Find Group
Finds groups by name.
- Find Member by Email
Finds a member by email address.
- Find Member by ID
Finds a member by ID.
- Find Team Member by Email
Finds a team member (admin-zone user) by email.
- Find Team Member by ID
Finds a team member (admin-zone user) by ID.
- Get Bundles of Member
Returns the bundles a member has, with access details.
- Get Community Areas
Returns community areas.
- Get Community Forums
Returns community forums, optionally only those in one area.
- Get Community Posts
Returns published community posts, optionally filtered by area or forum.
- Get Course Information of Member
Returns whether a member has access to a course and their progress and learning time in it.
- Get Course Progress of Member
Returns a member's overall progress in a course, in percent.
- Get Courses From Member
Returns the courses a member is enrolled in, with access and progress.
- Get Custom Field Store for User
Returns a user's whole custom field store: all values, metadata and profiles.
- Get Custom Field Values for an User
Returns all custom field values of a user, for one profile.
- Get Lesson Progress of Member
Returns a member's progress in one lesson of a course, in percent.
- Get Members
Returns members, optionally filtered by creation date or days since last login.
- Get Members of Course
Returns the members of a course with their access, and optionally their progress.
- Get Module Progress of Member
Returns a member's progress in one module of a course, in percent.
- Get Modules of Course
Returns the modules of a course with their default content drip.
- Get Modules of Course for Member
Returns the modules of a course with what one member can see and when.
- Get Published Courses
Returns every published course in your LearningSuite academy, with its name, description and publish date.
- Get Team Members
Returns team members (users with admin-zone access).
- Give Hub Access
Gives members, groups or bundles access to a hub.
- Remove Community Badges From User
Removes community badges from a user.
- Remove Courses From Member
Removes a member's access to courses.
- Remove Hub Access
Removes members, groups or bundles from a hub.
- Remove Member From Bundles
Removes a member's access to bundles.
- Remove Members From Groups
Removes members from groups.
- Require User by ID
Returns a member by ID and fails the step when no such member exists.
- Send Login Information
Emails a user their login link.
- Send Push Notifications
Sends a push notification to users and group members logged into your custom LearningSuite mobile app.
- Trigger Popup
Shows a custom popup to a member.
- Update Lesson
Renames a lesson or changes its visibility.
- Update User Data
Updates a member's profile fields.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshservice
Freshservice to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshservice to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshservice to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshservice to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Freshservice to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Freshservice to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into LearningSuite
Google Drive to LearningSuiteGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
ActiveCampaign to LearningSuiteActiveCampaign is a marketing automation, email marketing, and CRM platform.
Questions
Freshservice and LearningSuite, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LearningSuite when something happens in Freshservice?
Any of LearningSuite's 42 actions, including Create Webhook Subscription, Send Login Information, Send Push Notifications and Update Lesson. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LearningSuite to Freshservice?
Yes. When something happens in LearningSuite, your agent can act in Freshservice too. This page covers both directions: LearningSuite's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or LearningSuite?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and LearningSuite without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.