Integration
Connect Freshservice and LaunchDarkly
When New or Updated Change fires in Freshservice, your agent runs Create a project in LaunchDarkly, or Access Token Event in LaunchDarkly to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and LaunchDarkly to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and LaunchDarkly can do together
From Freshservice to LaunchDarkly
When New or Updated Change in Freshservice
then Create a project in LaunchDarkly
From LaunchDarkly to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and LaunchDarkly
Triggers and actions 21 triggers · 66 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- Access Token Event
Triggers when access token activity happens on your LaunchDarkly account.
- Code Reference Repository Event
Triggers when code reference repository activity happens on your LaunchDarkly account.
- Flag Event
Triggers when flag activity happens on your LaunchDarkly account.
- Integration Event
Triggers when integration activity happens on your LaunchDarkly account.
- Member Event
Triggers when member activity happens on your LaunchDarkly account.
- Relay Proxy Configuration Event
Triggers when relay proxy configuration activity happens on your LaunchDarkly account.
- Role Event
Triggers when role activity happens on your LaunchDarkly account.
- Segment Event
Triggers when segment activity happens on your LaunchDarkly account.
- Service Token Event
Triggers when service token activity happens on your LaunchDarkly account.
- Team Event
Triggers when team activity happens on your LaunchDarkly account.
- User Event
Triggers when user activity happens on your LaunchDarkly account.
- Add or Remove User Targets From a Feature Flag
Adds people to, or removes them from, the individual targeting list for one variation of a feature flag in a chosen environment.
- Create a feature flag
Creates a new feature flag in a LaunchDarkly project, either a plain on/off flag or one with your own list of variations.
- Create a metric
Creates a metric in a LaunchDarkly project so you can measure the effect of a flag or experiment - a custom event, a click, a page view, or a trace.
- Create an access token
Creates a LaunchDarkly API access token with the access level you choose. The full token value is returned only on this call, so save it right away.
- Create an environment
Adds a new environment to a LaunchDarkly project, so flags can be configured separately for it. Returns the environment's SDK keys.
- Create a project
Creates a new LaunchDarkly project, optionally with its own environments and flag-naming rules.
- Create a segment
Creates a segment in one environment of a LaunchDarkly project, so you can target a named group of people with your flags.
- Delete environment
Deletes an environment from a LaunchDarkly project, along with all the flag settings it held.
- Delete feature flag
Permanently deletes a feature flag from a LaunchDarkly project, in every environment.
- Delete metric
Deletes a metric from a LaunchDarkly project.
- Delete project
Deletes a LaunchDarkly project and everything inside it - all of its environments, flags and segments.
- Delete segment
Deletes a segment from one environment of a LaunchDarkly project.
- Evaluate a Feature Flag
Works out which variation of each feature flag a particular person (or other context) would be served in one environment, and why.
- Get access token
Returns one LaunchDarkly access token by its id, including its name, role, and when it was last used.
- Get custom role
Returns one LaunchDarkly custom role by its key, including its name, description, and policy statements.
- Get environment
Returns one environment in a LaunchDarkly project, including its keys, colour, and default flag settings.
- Get feature flag
Returns one feature flag in a LaunchDarkly project, including its variations, tags, and per-environment settings.
- Get metric
Returns one metric in a LaunchDarkly project, including how it is measured and which events it counts.
- Get project
Returns one LaunchDarkly project by its key, including its name, tags, and default settings.
- Get segment
Returns one segment in a LaunchDarkly project environment, including its included and excluded contexts and its rules.
- Get team
Returns one LaunchDarkly team by its key, including its name, description, and how many members and roles it has.
- List access tokens
Returns the access tokens in your LaunchDarkly account.
- List custom roles
Returns the custom roles in your LaunchDarkly account.
- List environments
Returns the environments in one LaunchDarkly project.
- List feature flags
Returns the feature flags in one LaunchDarkly project.
- List metrics
Returns the metrics in one LaunchDarkly project.
- List projects
Returns the projects in your LaunchDarkly account.
- List segments
Returns the segments in one LaunchDarkly project environment.
- List teams
Returns the teams in your LaunchDarkly account.
- List users
Returns the end users LaunchDarkly has seen in one project environment. Built on the contexts API, which replaced the retired users API.
- Search contexts
Searches the contexts LaunchDarkly has seen in one project environment using a filter expression.
- Toggle a Feature Flag
Turns a LaunchDarkly feature flag on or off in one environment.
- Update a Feature Flag With JSON
Updates a LaunchDarkly feature flag by sending your own semantic patch instructions as JSON, for changes the ready-made actions do not cover.
- Update custom role
Updates a LaunchDarkly custom role — its name, description, base permissions, or policy statements. Fields you leave blank are not changed.
- Update environment
Updates an environment in a LaunchDarkly project — its name, colour, cache time, or confirmation settings. Fields you leave blank are not changed.
- Update metric
Updates a metric in a LaunchDarkly project — its name, description, tags, or unit. Fields you leave blank are not changed.
- Update project
Updates a LaunchDarkly project — its name, tags, or default flag settings. Fields you leave blank are not changed.
- Update segment
Updates a segment in a LaunchDarkly project environment — its name, description, tags, or the contexts it includes and excludes. Fields you leave blank are not changed.
- Update team
Updates a LaunchDarkly team — its name, description, members, or custom roles. Fields you leave blank are not changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshservice
Freshservice to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshservice to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshservice to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshservice to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Freshservice to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Freshservice to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into LaunchDarkly
Google Drive to LaunchDarklyGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Shopify to LaunchDarklyShopify is a commerce platform for online stores and retail point-of-sale.
Questions
Freshservice and LaunchDarkly, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LaunchDarkly when something happens in Freshservice?
Any of LaunchDarkly's 39 actions, including Create a feature flag, Create a metric, Create an access token and Create an environment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LaunchDarkly to Freshservice?
Yes. When something happens in LaunchDarkly, your agent can act in Freshservice too. This page covers both directions: LaunchDarkly's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or LaunchDarkly?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and LaunchDarkly without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.