Integration
Connect Freshservice and Keygen
When New or Updated Change fires in Freshservice, your agent runs Create User in Keygen, or License Created in Keygen to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Keygen to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Keygen can do together
From Freshservice to Keygen
When New or Updated Change in Freshservice
then Create User in Keygen
From Keygen to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Keygen
Triggers and actions 23 triggers · 55 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- License Created
Fires when a license is created in Keygen.
- License Deleted
Triggers when a license is deleted.
- License Expired
Triggers when a license has expired.
- License Expiring
Triggers when a license is expiring soon.
- License Renewed
Triggers when a license is renewed.
- License Used
Triggers when a license's usage is incremented.
- Machine Activated
Triggers when a machine is activated.
- Machine Deactivated
Triggers when a machine is deactivated.
- New Event
Triggers when a new event like a license validation, an activation, or an expiration occurs.
- Password Reset
Triggers when a user requests a password reset.
- Release Created
Triggers when a new release is created.
- Release Published
Triggers when a release is published.
- User Created
Triggers when a new user is created.
- Activate Machine
Activates a new machine for a license using a known fingerprint.
- Add Release
creates a new release (version, channel, product relationship) for a product; fires the release.created webhook event.
- Checkout License
Checks out a license file.
- Checkout Machine
Checks out a machine file.
- Create License
Creates a new license according to a policy.
- Create Policy
Creates a license policy for a Keygen product.
- Create Product
Creates a product in Keygen.
- Create Release
/releases with version, channel and product relationship (status DRAFT): creates a draft release for a product, which Publish Release can then publish.
- Create Token
Creates a new API token for a license.
- Create User
Creates a new user.
- Deactivate Machine
deactivates (deletes) a machine, firing machine.deleted.
- Delete License
Permanently deletes a license.
- Find License
Finds an existing license by its license key or Keygen ID.
- Find User
Finds an existing user by their email address or Keygen ID.
- Get Token
Retrieves a single API token by its id, returning its kind, name, expiry and permissions.
- Increment License Usage
/v1/accounts/{account}/licenses/{id}/actions/increment-usage with optional body {"meta":{"increment":N}} — increments the license's uses count (fires license.usage.incremented).
- List Entitlements
Lists a license's entitlements by license key or license ID.
- List Policies
Lists the policies in the Keygen account.
- Publish Release
moves a draft release to PUBLISHED status; fires the release.published webhook event.
- Reinstate License
Reinstates a suspended license.
- Renew License
Renews a license by extending its expiration date.
- Request Password Reset
/v1/accounts/{account}/passwords with meta.email (and meta.deliver=false) — the Forgot Password call; issues a reset token for the user and fires the user.password-reset webhook event.
- Reset License Usage
Resets a license's usage counter.
- Suspend License
Suspends a license.
- Transfer License
Transfer an existing license to a different policy.
- Update License
Updates a license.
- Update Machine
Updates a machine.
- Update User
Updates a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Keygen, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Keygen when something happens in Freshservice?
Any of Keygen's 28 actions, including Create License, Create Policy, Create Product and Create Release. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Keygen to Freshservice?
Yes. When something happens in Keygen, your agent can act in Freshservice too. This page covers both directions: Keygen's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Keygen?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Keygen without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.