Integration
Connect Freshservice and Keap
When New or Updated Change fires in Freshservice, your agent runs Add contact to campaign sequence in Keap, or New Contact in Keap to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Keap to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Keap can do together
From Freshservice to Keap
When New or Updated Change in Freshservice
then Add contact to campaign sequence in Keap
From Keap to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Keap
Triggers and actions 12 triggers · 64 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- New Contact
Polling trigger: fires when a new contact is created in Keap.
- Updated Contact
Polling trigger: fires when a contact is updated in Keap.
- Add contact to campaign sequence
Adds one or more contacts to a sequence in a Keap campaign and returns the result for each contact.
- Add order
Creates a one-time order for a contact in Keap, with its order items.
- Add product
Creates a new product in Keap with a name, price and description, plus optional SKU, tax, shipping and inventory settings.
- Apply Tag to Contact
Apply one or more tags to a contact.
- Create Company
Create a new company.
- Create Contact
Create a new Keap contact.
- Create Contact Custom Field
Create a new custom field on the contact model.
- Create Note
Create a note attached to a contact.
- Create Opportunity
Create a sales opportunity.
- Create Tag
Create a new tag, optionally in a category.
- Create Task
Create a task, optionally linked to a contact.
- Delete Contact
Delete a Keap contact by ID.
- Delete note
Deletes a note from a Keap contact's record.
- Delete task
Deletes a task in Keap by its ID.
- Get company
Returns a single Keap company by its ID, including address, contact details and custom fields.
- Get Contact
Retrieve a Keap contact by ID.
- Get Contact Tags
List tags applied to a contact.
- Get note
Returns a single note on a Keap contact, including its title, text, type and assigned user.
- Get opportunity
Returns one Keap opportunity by its id, including its contact, stage, owner, revenue projections and custom field values.
- Get order
Returns a single Keap order by its id, including the contact, order items, totals, payment plan and shipping information.
- Get product
Returns a single Keap product by its ID, including price, inventory, options and subscription plans.
- Get task
Returns a single Keap task by its ID, including its title, due time, priority, assignee and completion status.
- List campaigns
Returns the campaigns in your Keap account, optionally filtered by name and sorted.
- List Companies
List companies.
- List Contact Custom Fields
Retrieve the contact model including custom fields.
- List Contacts
List Keap contacts, optionally filtered by email.
- List notes
Returns the notes recorded on a Keap contact, optionally filtered by title, assigned user or time range.
- List products
Returns a list of products in your Keap account, optionally filtered by name.
- List Tags
List all tags.
- List users
Returns the users of the Keap account, optionally filtered by email or name.
- Remove Tag from Contact
Remove a tag from a contact.
- Send email
Sends an email from a Keap user to one or more contacts.
- Update company
Updates an existing company in Keap with the values you provide; fields left blank are not changed.
- Update Contact
Update an existing Keap contact by ID.
- Update note
Updates an existing note on a Keap contact, changing its title, type, text, pin state or assigned user.
- Update opportunity
Updates an existing opportunity in Keap, changing only the details you fill in.
- Update task
Updates an existing task in Keap, changing only the details you provide.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Keap, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Keap when something happens in Freshservice?
Any of Keap's 37 actions, including Create Company, Create Contact, Create Contact Custom Field and Create Note. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Keap to Freshservice?
Yes. When something happens in Keap, your agent can act in Freshservice too. This page covers both directions: Keap's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Keap?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Keap without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.