Connect Erpnext and Jitbit Helpdesk

Both apps 52Erpnext 32Jitbit Helpdesk 20

• Trigger
  New Customer

  Fires when a new customer is created.

• Trigger
  New Sales Invoice

  Fires when a new sales invoice is created.

• Action
  Add Contact

  Create a new contact.

• Action
  Add Customer

  Create a new customer record.

• Action
  Add Item

  Create a new item (product/service) record.

• Action
  Add Lead

  Create a new lead.

• Action
  Add Sales Invoice

  Create a new sales invoice.

• Action
  Add Sales Order

  Create a new sales order.

• Action
  Delete Contact

  Delete a contact record.

• Action
  Delete Customer

  Delete a customer record.

• Action
  Delete Item

  Delete an item record.

• Action
  Delete Lead

  Delete a lead record.

• Action
  Delete Sales Invoice

  Delete a sales invoice record.

• Action
  Delete Sales Order

  Delete a sales order record.

• Action
  Get Contact

  Retrieve a single contact by name/id.

• Action
  Get Customer

  Retrieve a single customer by name/id.

• Action
  Get Item

  Retrieve a single item by name/id.

• Action
  Get Lead

  Retrieve a single lead by name/id.

• Action
  Get Sales Invoice

  Retrieve a single sales invoice by name/id.

• Action
  Get Sales Order

  Retrieve a single sales order by name/id.

• Action
  List Contacts

  List contact records with optional filters.

• Action
  List Customers

  List customer records with optional filters.

• Action
  List Items

  List item records with optional filters.

• Action
  List Leads

  List lead records with optional filters.

• Action
  List Sales Invoices

  List sales invoice records with optional filters.

• Action
  List Sales Orders

  List sales order records with optional filters.

• Action
  Update Contact

  Update fields on an existing contact.

• Action
  Update Customer

  Update fields on an existing customer.

• Action
  Update Item

  Update fields on an existing item.

• Action
  Update Lead

  Update fields on an existing lead.

• Action
  Update Sales Invoice

  Update fields on an existing sales invoice.

• Action
  Update Sales Order

  Update fields on an existing sales order.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.