Connect Enormail and Jitbit Helpdesk

Both apps 38Enormail 18Jitbit Helpdesk 20

• Trigger
  New Contact

  Triggers when a contact becomes active on a list.

• Trigger
  New Unsubscribed Contact

  Triggers when a contact unsubscribes from a list.

• Action
  Add or Update Contact

  Adds a contact to a list, or updates the contact when the email address is already on it.

• Action
  Create Draft Mailing

  Creates a draft mailing.

• Action
  Create New List

  Creates a new mailing list.

• Action
  Delete Contact

  Deletes a contact from a list.

• Action
  Delete List

  Deletes a mailing list.

• Action
  Get Account

  Returns the Enormail account owner's name, email and login dates.

• Action
  Get Contact

  Returns a contact on a list, found by email address.

• Action
  Get List

  Returns one mailing list's title and confirmed, unconfirmed, unsubscribed and bounced counts.

• Action
  Get Mailing Statistics

  Returns send, open, click, bounce and unsubscribe statistics for a sent mailing.

• Action
  List Forms

  Returns the subscription forms in the account with their lists and publish URLs.

• Action
  List Lists

  Returns the mailing lists in the account with their subscriber counts.

• Action
  Send Mailing

  Sends a draft mailing to a list now or at a scheduled time.

• Action
  Subscribe Contact via Form

  Subscribes a contact through a subscription form, which sends the form confirmation email.

• Action
  Unsubscribe Contact

  Unsubscribes a contact from a list.

• Action
  Update Contact

  Updates an existing contact's details, email address or list.

• Action
  Update List

  Updates a mailing list's title and subscribe-notification settings.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.