Connect DPD and Jitbit Helpdesk

Both apps 33DPD 13Jitbit Helpdesk 20

• Trigger
  New Customer

  Triggers when a new customer buys from you in DPD.

• Trigger
  New Purchase

  Triggers when a new purchase (order) is made in your DPD account.

• Action
  Find Customers

  Returns customers matching the filters you give, such as email, name, product bought or date range.

• Action
  Find Purchases

  Returns purchases (orders) matching the filters you give, such as status, product, customer or date range.

• Action
  Get Customer

  Returns one customer, with their name and email.

• Action
  Get Product

  Returns one product, with its price, SKU and file details.

• Action
  Get Purchase

  Returns one purchase (order), with its totals, buyer and shipping details.

• Action
  Get Storefront

  Returns one storefront, with its name, URL, currency and type.

• Action
  Get Subscriber

  Returns one subscriber of a subscription storefront, with their subscription status.

• Action
  List Products

  Returns the products you sell, optionally only those in one storefront.

• Action
  List Storefronts

  Returns the storefronts (stores) in the DPD account.

• Action
  List Subscribers

  Returns the subscribers of a subscription storefront.

• Action
  Reactivate Purchase

  Emails an active purchase to the customer again, the same as reactivating it in the DPD admin.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.