Connect Device Magic and SolarWinds Service Desk

Both apps 58Device Magic 19SolarWinds Service Desk 39

• Trigger
  New Submission

  Triggers when a form receives a new submission in its Device Magic Database. The form's Device Magic Database destination must be active.

• Action
  Approve Device

  Approves a device that is waiting to join your organization. Approving an already-approved device has no effect.

• Action
  Create Group

  Creates a new group in your organization.

• Action
  Delete Form

  Deletes a form from your organization.

• Action
  Delete Group

  Deletes a group from your organization.

• Action
  Dispatch Form

  Sends a copy of a form to a device, optionally pre-filling answers. Available to trial and enterprise organizations.

• Action
  Get Device

  Returns one device in your organization by its numeric ID or device identifier.

• Action
  Get Form

  Returns a form's definition: its title and questions.

• Action
  List Devices

  Returns the devices joined to your Device Magic organization, with owner, groups and approval status.

• Action
  List Dispatches

  Returns the dispatched forms still outstanding across all devices in your organization.

• Action
  List Forms

  Returns the forms in your organization with their namespace, version and group.

• Action
  List Groups

  Returns the groups in your organization with their form and device IDs, optionally filtered by name.

• Action
  List Resources

  Returns the resources (uploaded files such as images, spreadsheets and PDFs) in your organization.

• Action
  List Submissions

  Returns submissions stored in a form's Device Magic Database. The form's Device Magic Database destination must be active.

• Action
  Remove Device

  Removes a device from your organization.

• Action
  Revoke Dispatch

  Revokes a dispatched form from a device.

• Action
  Update Device

  Updates a device's owner, description or groups. Fields left blank are unchanged.

• Action
  Update Dispatch

  Updates an outstanding dispatch on a device: its name, description, location, schedule or prefilled answers.

• Action
  Update Group

  Renames a group in your organization.

• Trigger
  New Asset

  New asset in your inventory.

• Trigger
  New Change

  New change in your service desk.

• Trigger
  New Contract

  New contract was added.

• Trigger
  New Hardware

  New hardware in your inventory.

• Trigger
  New Incident

  Triggers when a new incident is created.

• Trigger
  New Problem

  New problem in your service desk.

• Trigger
  New Purchase Order

  Polling trigger for new purchase orders.

• Trigger
  New Release

  New release in your service desk.

• Trigger
  New Risk

  New risk was detected.

• Trigger
  New User

  New user in your account.

• Action
  Add comment

  Add a comment to an incident/problem/change etc.

• Action
  Add department

  Create a department.

• Action
  Add site

  Create a site.

• Action
  Add time track

  Log time on a record.

• Action
  Create Asset

  Add a new asset to your inventory.

• Action
  Create Change

  Add a new change to your service desk.

• Action
  Create Contract

  Create a new contract.

• Action
  Create Hardware

  Add a new hardware to your inventory.

• Action
  Create Incident

  Add a new incident to your service desk.

• Action
  Create Problem

  Add a new problem to your service desk.

• Action
  Create Release

  Add a new release to your service desk.

• Action
  Create Solution

  Add a new solution to your service desk.

• Action
  Create User

  Add a new user.

• Action
  Delete incident

  Delete an incident.

• Action
  Get Asset

  Returns one asset (other_asset) by id.

• Action
  Get change

  Retrieve one change by id.

• Action
  Get contract

  Returns one contract by id.

• Action
  Get hardware

  Retrieve one hardware asset by id.

• Action
  Get incident

  Retrieve one incident by id.

• Action
  Get problem

  Retrieve one problem by id.

• Action
  Get release

  Retrieve a single release by id.

• Action
  Get user

  Retrieve one user by id.

• Action
  List users

  List users, paginated.

• Action
  Update change

  Update a change.

• Action
  Update hardware

  Update a hardware asset.

• Action
  Update incident

  Update an incident.

• Action
  Update problem

  Update a problem.

• Action
  Update solution

  Update a solution.

• Action
  Update user

  Update a user.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.