Connect Device Magic and Gorgias

Both apps 32Device Magic 17Gorgias 15

• Trigger
  New Submission

  Triggers when a form receives a new submission in its Device Magic Database. The form's Device Magic Database destination must be active.

• Action
  Approve Device

  Approves a device that is waiting to join your organization. Approving an already-approved device has no effect.

• Action
  Create Group

  Creates a new group in your organization.

• Action
  Delete Form

  Deletes a form from your organization.

• Action
  Delete Group

  Deletes a group from your organization.

• Action
  Get Device

  Returns one device in your organization by its numeric ID or device identifier.

• Action
  Get Form

  Returns a form's definition: its title and questions.

• Action
  List Devices

  Returns the devices joined to your Device Magic organization, with owner, groups and approval status.

• Action
  List Dispatches

  Returns the dispatched forms still outstanding across all devices in your organization.

• Action
  List Forms

  Returns the forms in your organization with their namespace, version and group.

• Action
  List Groups

  Returns the groups in your organization with their form and device IDs, optionally filtered by name.

• Action
  List Resources

  Returns the resources (uploaded files such as images, spreadsheets and PDFs) in your organization.

• Action
  List Submissions

  Returns submissions stored in a form's Device Magic Database. The form's Device Magic Database destination must be active.

• Action
  Remove Device

  Removes a device from your organization.

• Action
  Revoke Dispatch

  Revokes a dispatched form from a device.

• Action
  Update Device

  Updates a device's owner, description or groups. Fields left blank are unchanged.

• Action
  Update Group

  Renames a group in your organization.

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket.

• Action
  Add customer

  Create a new customer profile.

• Action
  Add tag to ticket

  Apply a tag to a ticket.

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria.

• Action
  Get customer

  Retrieve a single customer by id.

• Action
  Get ticket

  Retrieve a single ticket by id.

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket.

• Action
  List tickets

  List tickets with optional filters (status, customer, tags).

• Action
  Update customer

  Update fields on an existing customer record.

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags).

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.