Connect CS-Cart and Jitbit Helpdesk

Both apps 38CS-Cart 18Jitbit Helpdesk 20

• Trigger
  New Customer

  Triggers when a new customer account is created in the CS-Cart store.

• Trigger
  New Order

  Triggers when a new order is placed in the CS-Cart store.

• Action
  Add category

  Creates a new product category in your CS-Cart store.

• Action
  Add customer

  Creates a new customer account in your CS-Cart store.

• Action
  Add shipment

  Creates a shipment for products in an order, with optional carrier and tracking number.

• Action
  Create Order (For CS-Cart)

  Creates an order in a CS-Cart storefront, for an existing customer or a guest. New orders always start with the Open status.

• Action
  Create Product

  Creates a product in your CS-Cart store with its name, price, categories, stock and other product details.

• Action
  Delete product

  Deletes a product from your CS-Cart store.

• Action
  Find Category by Name

  Finds a category in your CS-Cart store by its name and returns its details.

• Action
  Get customer

  Returns a customer's details (email, name, status, company and profile data) by their user ID.

• Action
  Get order

  Returns the full details of a CS-Cart order, including its products, customer, billing and shipping addresses, totals and status.

• Action
  Get product

  Returns a single product from your CS-Cart store, including its price, stock, categories, images and features.

• Action
  Get Shipment

  Returns one shipment by its ID, including its order, carrier, tracking number and status.

• Action
  List categories

  Returns the categories in the CS-Cart store, up to 1000.

• Action
  List orders

  Returns a list of orders from the store, optionally filtered by status, customer, storefront or vendor, email, invoice, or last-modified date.

• Action
  Update customer

  Updates an existing customer's details, such as name, email, company and status.

• Action
  Update order

  Updates an existing order, such as its status, products, total or customer details, optionally emailing notifications.

• Action
  Update product

  Updates an existing product in your CS-Cart store, such as its name, price, stock, status, descriptions, images or features. Only the fields you fill in are changed.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.