Connect Crove and Jitbit Helpdesk

Both apps 32Crove 12Jitbit Helpdesk 20

• Trigger
  Document Completed

  Triggers when a Crove document is completed.

• Trigger
  Document Created

  Triggers when a new document is created in Crove.

• Action
  Create Document

  Creates a new document from a Crove template, optionally pre-filling field values.

• Action
  Generate PDF From Document

  Starts a PDF, DOCX or audit-trail export of a Crove document and returns the export job.

• Action
  Get Document Details

  Returns one Crove document with its status and field values.

• Action
  Get Export

  Returns the status of a Crove export job and its signed download URL when ready.

• Action
  Get Template

  Returns one Crove template with its fields and signer roles.

• Action
  List Documents

  Returns Crove documents, optionally filtered by template, name, sent or completed status.

• Action
  List Templates

  Returns the templates in your Crove workspace, with their fields and signer roles.

• Action
  Send Document

  Sends a Crove document to a recipient for signing or filling and emails them a secure link.

• Action
  Submit Document

  Submits a Crove document on behalf of the workspace, marking it completed.

• Action
  Update Document

  Updates field values on an existing Crove document.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.