Connect ContentStudio and Jitbit Helpdesk

Both apps 34ContentStudio 14Jitbit Helpdesk 20

• Trigger
  List Campaigns

  Lists campaigns (folders) in a workspace. Useful for getting campaign IDs to assign to posts.

• Trigger
  List Labels

  Lists labels in a workspace. Useful for getting label IDs to assign to posts.

• Trigger
  List Media

  Lists media assets in a workspace media library with filtering, search, and sort options.

• Trigger
  List Team Members

  Lists team members in a workspace. Useful for getting user IDs for approval workflows.

• Trigger
  List Workspaces

  Returns all workspaces you have access to so you can choose where to post.

• Action
  Add Campaign

  Create a new campaign in a workspace to group posts.

• Action
  Add Label

  Create a new label for organizing posts.

• Action
  Delete Campaign

  Delete a campaign.

• Action
  Delete Label

  Delete a label.

• Action
  Delete Workspace

  Delete a workspace.

• Action
  Update Campaign

  Update an existing campaign's details.

• Action
  Update Label

  Update an existing label's name or color.

• Action
  Update Workspace

  Update an existing workspace's settings.

• Action
  Upload Media

  Uploads a media file from URL into the workspace media library.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.