Connect ConfigCat and Jitbit Helpdesk

Both apps 49ConfigCat 29Jitbit Helpdesk 20

• Trigger
  Feature Flag & Setting value changed

  Triggers when a ConfigCat Feature Flag or Setting value is changed.

• Action
  Add Config

  Create a new config within a product.

• Action
  Add Flag

  Create a new feature flag or setting within a config.

• Action
  Add Segment

  Create a new segment within a product.

• Action
  Add Tag

  Create a new tag within a product.

• Action
  Delete Config

  Delete a config.

• Action
  Delete Flag

  Delete a feature flag or setting.

• Action
  Delete Segment

  Delete a segment.

• Action
  Delete Tag

  Delete a tag.

• Action
  Get Config

  Get a single config by id.

• Action
  Get Environment

  Get a single environment by id.

• Action
  Get Flag

  Get a single feature flag or setting by id.

• Action
  Get Flag value

  Get the current served value of a feature flag or setting in an environment.

• Action
  Get Product

  Get a single product by id.

• Action
  Get Segment

  Get a single segment by id.

• Action
  Get Tag

  Get a single tag by id.

• Action
  List Configs

  List all configs (SDK config bundles) within a product.

• Action
  List Environments

  List all environments within a product.

• Action
  List Flags

  List all feature flags and settings within a config.

• Action
  List Organizations

  List all organizations the caller has access to.

• Action
  List Products

  List all products the caller has access to.

• Action
  List Segments

  List all segments within a product.

• Action
  List Tags

  List all tags within a product.

• Action
  Update Config

  Update a config's name/description/order.

• Action
  Update Environment

  Update an environment's name/color/description.

• Action
  Update Flag

  Update a feature flag or setting's metadata (name, hint, tags).

• Action
  Update Flag value

  Update (turn on/off, change served value or targeting) a feature flag or setting's value in an environment.

• Action
  Update Segment

  Update a segment's name/rules.

• Action
  Update Tag

  Update a tag's name/color.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.