Connect Commerce Layer and Jitbit Helpdesk

Both apps 61Commerce Layer 41Jitbit Helpdesk 20

• Trigger
  New Attachment

  Triggers when a new Attachment is created.

• Trigger
  New Customer

  Triggers when a new Customer is created.

• Trigger
  New Customer Address Event

  Triggers when a customer address is created.

• Trigger
  New Customer Password Reset Event

  Triggers when a customer password reset is requested.

• Trigger
  New Customer Subscription Event

  Triggers when a given customer_subscription event (one of create or destroy) is fired.

• Trigger
  New Price

  Triggers when a new Price is created.

• Trigger
  New Price Import

  Fires when a new price import is created in Commerce Layer.

• Trigger
  New Price List

  Triggers when a new Price List is created.

• Trigger
  New Shipping Category

  Triggers when a Shipping Category is created.

• Trigger
  New SKU

  Triggers when a new SKU is created.

• Trigger
  New SKU Import

  Triggers when a new SKU import is created.

• Trigger
  New Stock Item Import

  Triggers when a new Stock Item import is created.

• Trigger
  New Stock Transfer Event

  Triggers when a given stock transfer event (one of create, upocoming, picking, in_transit, complete, cancel is fired).

• Action
  Add Customer Address

  Adds an existing address to a customer's address book.

• Action
  Add Customer Password Reset

  Requests a password reset for a customer, returning the reset token to send them.

• Action
  Add Customer Subscription

  Subscribes a customer email to a list, identified by a reference such as a newsletter id.

• Action
  Add Stock Transfer

  Moves a quantity of a SKU from one stock location to another.

• Action
  Balance Change Gift Card

  Change balance of a gift card.

• Action
  Create Address

  Creates a postal address that can be attached to customers, orders and stock locations.

• Action
  Create Attachment

  Creates a new Attachment.

• Action
  Create Customer

  Creates a new Customer.

• Action
  Create Gift Card

  Creates a new Gift Card.

• Action
  Create Price Import

  Creates a new Price Import.

• Action
  Create Price List

  Creates a new Price List.

• Action
  Create SKU

  Creates a new SKU.

• Action
  Find Attachment

  Finds a Attachment by name.

• Action
  Find Customer

  Finds a customer by id or reference.

• Action
  Find Gift Card

  Finds a gift card by id or reference.

• Action
  Find Price

  Finds a price by price list.

• Action
  Find Price Import

  Finds a Price Import by status.

• Action
  Find Price List

  Finds a Price List by name.

• Action
  Find Shipping Category

  Finds an Shipping Category by name.

• Action
  Find SKU

  Finds an SKU by code.

• Action
  Find SKU Import

  Finds an SKU Import by status.

• Action
  Find Stock Item Import

  Finds a Stock Item Import by status.

• Action
  Get Address

  Retrieves one address by id.

• Action
  Get Customer Address

  Retrieves one customer address link by id.

• Action
  Get Customer Password Reset

  Retrieves a customer password reset by id, returning customer_email, reset_password_token and reset_password_at.

• Action
  Get Customer Subscription

  Retrieves one customer subscription by id.

• Action
  Get Stock Transfer

  Retrieves one stock transfer by id.

• Action
  Update Customer Reference

  Update customer data setting external identifier.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.