Connect Clust and Jitbit Helpdesk

Both apps 54Clust 34Jitbit Helpdesk 20

• Trigger
  New Application Closed

  Triggers when an application is closed.

• Trigger
  New Application Created

  Triggers when a new application is created.

• Trigger
  New Application Late

  Triggers when an application passes its deadline.

• Trigger
  New Application Progress Stage Changed

  Triggers when an application moves to a different stage.

• Trigger
  New Application Submitted

  Triggers when an application is submitted.

• Trigger
  New Contact

  Triggers when a contact is created.

• Trigger
  New or Updated Application

  Triggers when an application is created or changed.

• Trigger
  New or Updated Application Item

  Triggers when an item of the chosen application is added or changes status (submitted, approved, completed).

• Action
  Approve Application Item

  Approves an application item.

• Action
  Assign a New Stakeholder to Role

  Adds a stakeholder to a role on an existing application.

• Action
  Close Application

  Closes an application.

• Action
  Create Application

  Creates an application from a template and invites the contact to fill it in.

• Action
  Create Company

  Creates a company.

• Action
  Create Contact

  Creates a contact.

• Action
  Create Tag

  Creates a tag.

• Action
  Delete Application

  Deletes an application.

• Action
  Delete Contact

  Deletes a contact.

• Action
  Find Applications

  Returns applications matching a status, contact email, external ID or keyword.

• Action
  Find Companies

  Returns companies matching a keyword.

• Action
  Find Contacts

  Returns contacts matching an email or keyword.

• Action
  Get Application

  Returns one application by ID.

• Action
  Get Application Item

  Returns one application item with its content.

• Action
  Get Company

  Returns one company by ID.

• Action
  Get Contact

  Returns one contact by ID.

• Action
  Get Template

  Returns one application template by ID.

• Action
  List Application Items

  Returns the items (documents, forms, tasks) of an application.

• Action
  List Tags

  Returns the team's tags.

• Action
  List Team Members

  Returns the team's users.

• Action
  List Templates

  Returns the application templates.

• Action
  Reopen Application

  Reopens a closed application.

• Action
  Submit Application

  Submits an application on the client's behalf.

• Action
  Update Application

  Updates an application's title, stage, deadline, external ID or contact details.

• Action
  Update Contact

  Updates a contact.

• Action
  Update Form Field

  Sets the answer of one field in a form item of an application.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.