Connect Cin7 and Jitbit Helpdesk

Both apps 36Cin7 16Jitbit Helpdesk 20

• Trigger
  New Contact

  Triggers when a new contact is created in Cin7.

• Trigger
  New Product

  Triggers when a new product is created in Cin7.

• Trigger
  New Sales Order

  Triggers when a new sales order is created in Cin7.

• Action
  Create Contact

  Creates a customer or supplier contact in Cin7 and returns its new ID.

• Action
  Create Product

  Creates a product in Cin7 and returns its new ID.

• Action
  Create Sales Order

  Creates a sales order in Cin7 and returns its new ID.

• Action
  Delete Contact

  Deletes a Cin7 contact.

• Action
  Find Contacts

  Returns Cin7 contacts matching a filter.

• Action
  Find Products

  Returns Cin7 products matching a filter.

• Action
  Find Sales Orders

  Returns Cin7 sales orders matching a filter.

• Action
  Find Stock

  Returns Cin7 stock levels per product option and branch.

• Action
  Get Contact

  Returns one Cin7 contact (customer or supplier) by its ID.

• Action
  Get Product

  Returns one Cin7 product by its ID.

• Action
  Get Purchase Order

  Returns one Cin7 purchase order by its ID.

• Action
  Get Sales Order

  Returns one Cin7 sales order by its ID.

• Action
  Update Contact

  Updates fields on an existing Cin7 contact.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.