Integration
Connect Chatter and Jitbit Helpdesk
When New Group fires in Chatter, your agent runs Add tag to ticket in Jitbit Helpdesk, or New Ticket in Jitbit Helpdesk to Create Post in Chatter. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Chatter and Jitbit Helpdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Chatter and Jitbit Helpdesk can do together
From Chatter to Jitbit Helpdesk
When New Group in Chatter
then Add tag to ticket in Jitbit Helpdesk
From Jitbit Helpdesk to Chatter
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Chatter and Jitbit Helpdesk
Triggers and actions 3 triggers · 38 actions
- New Group
Triggers when a new Chatter group is created in the org.
- New Post
Triggers when a new post appears in the authenticated user's news feed.
- Add group
Creates a new Chatter group with a name, visibility and optional description and settings.
- Add Member to Group
Add a user as a member of a Chatter group.
- Create Post
Create a new Chatter feed post on a user's profile feed (defaults to the authenticated user).
- Create Post in Group
Create a new Chatter feed post in the specified group.
- Delete comment
Deletes a comment from a Chatter post.
- Delete group
Deletes a Chatter group.
- Delete post
Deletes a Chatter post (feed element).
- Find users by name
Returns the Chatter users whose names match the search text.
- Get group
Returns the details of a Chatter group, including its name, description, visibility, owner and member count.
- Get My User Info
Get profile information for the authenticated Chatter user.
- Get user
Returns a Chatter user's profile details, such as name, title, company, photo and follower counts.
- Like Feed Element
Like a Chatter feed element (post).
- List group members
Returns the members of a Chatter group, with each member's role and user details.
- List Groups
List the Chatter groups in the org.
- Post Comment
Add a comment to an existing Chatter feed element (post).
- Remove member from group
Removes a member from a Chatter group by deleting their group membership.
- Search Feed
Search Chatter feed elements matching a text query.
- Update group
Updates a Chatter group's name, description, information section, visibility, owner, archive and broadcast settings. Only the values you fill in are changed.
- Update post
Edits the text of an existing Chatter post.
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Chatter and Jitbit Helpdesk, answered
What can start an automation from Chatter?
Any of Chatter's 2 triggers in the catalog, including New Group and New Post. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Jitbit Helpdesk when something happens in Chatter?
Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Jitbit Helpdesk to Chatter?
Yes. When something happens in Jitbit Helpdesk, your agent can act in Chatter too. This page covers both directions: Jitbit Helpdesk's triggers and Chatter's actions are listed here as well.
Do I have to build a connector for Chatter or Jitbit Helpdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Chatter and Jitbit Helpdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.