Connect Castmagic and Jitbit Helpdesk

Both apps 42Castmagic 22Jitbit Helpdesk 20

• Trigger
  New Recording

  Triggers when a new recording appears in Castmagic, optionally in one space.

• Action
  Assign Speaker Label

  Maps a transcript speaker label on a recording to a speaker in its space.

• Action
  Generate Output

  Runs a saved custom prompt or one-off prompt text against a recording's completed transcript; poll the result with Get Output.

• Action
  Get Chat Answer

  Returns the status of a recordings question and its answer once completed.

• Action
  Get Import

  Returns the status of a URL import and the recording id once the recording exists.

• Action
  Get Output

  Returns one generated output with its status and text.

• Action
  Get Recording

  Returns one recording with its title, space, transcript status and duration.

• Action
  Get Recording Transcript

  Returns a recording's completed transcript as speaker utterances, optionally translated.

• Action
  Get Render

  Returns a render's progress and, when completed, a signed URL for the finished clip.

• Action
  Get Transcript

  Returns a URL transcript's status and, once completed, its speaker utterances and duration in minutes.

• Action
  Get Usage

  Returns your plan status, API tier, usage and storage for the current period.

• Action
  Import Recording File

  Imports a recording from a URL (YouTube, TikTok, Spotify, Google Drive or a direct media link) into a space; transcription and content generation then run automatically.

• Action
  List Clip Suggestions

  Returns AI-scored highlight clips for a recording, optionally queueing generation when there are none.

• Action
  List Prompts

  Returns a space's prompt library, both built-in and custom prompts.

• Action
  List Recording Outputs

  Returns the AI-generated content for a recording, optionally only one output type.

• Action
  List Recordings

  Returns recordings newest first, optionally restricted to one space or matched by title, with a cursor for the next page.

• Action
  List Recording Speaker Labels

  Returns a recording's transcript speaker labels and the space speaker each is assigned to.

• Action
  List Spaces

  Returns the spaces your API key can access, with each space's id, name and language.

• Action
  List Speakers

  Returns the speakers in a space.

• Action
  Search Content

  Searches your transcripts, recordings and generated content and returns matching snippets with recording ids.

• Action
  Unassign Speaker Label

  Removes a transcript speaker label's assignment on a recording.

• Action
  Update Speaker

  Updates a speaker's name, email, bio, pronouns, emoji or role.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.