Connect Casting42 and Jitbit Helpdesk

Both apps 42Casting42 22Jitbit Helpdesk 20

• Trigger
  New Casting

  Triggers when a casting has been created in your Casting42 Database.

• Trigger
  New Contact

  Triggers when a contact has been added to your Casting42 database.

• Trigger
  New Talent

  Triggers when a new talent is added in Casting42. Casting42 only shares talents whose "Allow API response" setting is turned on, so talents without it never trigger this.

• Trigger
  Updated Casting

  Triggers when the data of a casting has been updated.

• Trigger
  Updated Contact

  Triggers when the data of a contact has been updated in your Casting42 database.

• Trigger
  Updated Talent

  Triggers when a talent is updated in Casting42. Casting42 only shares talents whose "Allow API response" setting is turned on, so talents without it never trigger this.

• Action
  Add File to Talent

  Uploads a file such as a resume or PDF document to a talent's profile.

• Action
  Add Mediafile to Talent

  Uploads a video or audio media file to a talent's profile in Casting42.

• Action
  Add Talent to Group

  Adds one or more talents to an existing Casting42 group.

• Action
  Create Casting

  Creates a new casting project in Casting42 and returns it along with its talent sign-up link.

• Action
  Create Contact

  Creates a new contact in Casting42 with name, email, company, phone, language and address.

• Action
  Create Group

  Creates a new group in Casting42 for organizing talents.

• Action
  Create or Update Candidate

  Adds a talent to a casting as a candidate, or updates the candidate's tags if the talent is already in that casting.

• Action
  Create Talent

  Creates a new talent profile in your Casting42 database and returns the created talent.

• Action
  Find Casting

  Finds a casting by its tag and returns the full casting record.

• Action
  Find Group by Name

  Finds a Casting42 group by its name.

• Action
  Get Contact

  Returns a single Casting42 contact identified by its tag.

• Action
  Get Group

  Returns a Casting42 group and its talents by the group's tag.

• Action
  Get Talent

  Returns a single talent record, including custom fields and skills, by its tag.

• Action
  Update Casting

  Updates an existing casting in Casting42, such as its name, description, dates, locations and sharing options. Fields left blank are not changed.

• Action
  Update Contact

  Updates an existing contact in Casting42. Only the fields you fill in are changed.

• Action
  Update Talent

  Updates an existing talent in Casting42, identified by its tag. Fields left blank keep their current values.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.