Connect Cartes and Jitbit Helpdesk

Both apps 32Cartes 12Jitbit Helpdesk 20

• Trigger
  New marker

  Triggers when a new marker is added to a Cartes map.

• Action
  Add map

  Creates a new map on Cartes.io and returns it, including the one-time map token needed to edit or delete it.

• Action
  Add marker

  Adds a marker at a latitude and longitude on a Cartes.io map, in an existing or new category.

• Action
  Delete map

  Deletes a map from Cartes.io.

• Action
  Delete marker

  Deletes a marker from a Cartes.io map.

• Action
  Find maps by keyword

  Returns public Cartes.io maps that match a keyword.

• Action
  Get map

  Returns a single Cartes.io map, including its title, description, privacy setting and categories.

• Action
  List categories

  Returns all marker categories available on Cartes.io.

• Action
  List maps

  Returns the public maps on Cartes.io, optionally filtered by ID, category or query.

• Action
  List markers

  Returns all markers on a Cartes.io map, optionally including expired ones.

• Action
  Update map

  Updates the title, description, privacy or marker-creation setting of an existing Cartes.io map.

• Action
  Update marker

  Updates a marker on a Cartes.io map: change its description, or (as the map owner) flag it as spam.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.