Connect Buttondown and Jitbit Helpdesk

Both apps 53Buttondown 33Jitbit Helpdesk 20

• Trigger
  New Draft

  Triggers when a new draft is created.

• Trigger
  New Scheduled Email

  Triggers when a new email is scheduled.

• Trigger
  Newsletters

  Triggers when a new newsletter is created.

• Trigger
  New Tag

  Triggers when a new tag is created.

• Action
  Add Segment

  Create a new subscriber segment.

• Action
  Add Survey

  Create a new survey.

• Action
  Create Draft

  Creates a draft.

• Action
  Create Email

  Creates an email.

• Action
  Create Subscriber

  Creates a subscriber.

• Action
  Delete Automation

  Delete an automation by id.

• Action
  Delete Email

  Delete an email by id.

• Action
  Delete Newsletter

  Delete a newsletter by id.

• Action
  Delete Segment

  Delete a subscriber segment by id.

• Action
  Delete Subscriber

  Remove a subscriber by id or email address.

• Action
  Delete Survey

  Delete a survey by id.

• Action
  Delete Tag

  Delete a tag by id.

• Action
  Find Tag

  Finds a tag given its name.

• Action
  Get Automation

  Retrieve a single automation by id.

• Action
  Get Email

  Retrieve a single email by id.

• Action
  Get Newsletter

  Retrieve a single newsletter by id.

• Action
  Get Segment

  Retrieve a single subscriber segment by id.

• Action
  Get Survey

  Retrieve a single survey by id.

• Action
  Get Tag

  Retrieve a single tag by id.

• Action
  List Automations

  List all automations configured on the account.

• Action
  List Segments

  List all subscriber segments.

• Action
  List Surveys

  List all surveys on the account.

• Action
  Publish Email

  Publish a drafted email so it is sent and made public.

• Action
  Update Automation

  Update an automation's configuration.

• Action
  Update Email

  Update an existing email's content or metadata.

• Action
  Update Newsletter

  Update a newsletter's settings.

• Action
  Update Segment

  Update a subscriber segment's definition.

• Action
  Update Survey

  Update a survey's configuration.

• Action
  Update Tag

  Update a tag's name or metadata.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.