Integration
Connect Busybusy and SolarWinds Service Desk
When Certifications: Certification Updated fires in Busybusy, your agent runs Add comment in SolarWinds Service Desk, or New Asset in SolarWinds Service Desk to Create Project in Busybusy. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Busybusy and SolarWinds Service Desk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Busybusy and SolarWinds Service Desk can do together
From Busybusy to SolarWinds Service Desk
When Certifications: Certification Updated in Busybusy
then Add comment in SolarWinds Service Desk
From SolarWinds Service Desk to Busybusy
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Busybusy and SolarWinds Service Desk
Triggers and actions 16 triggers · 56 actions
- Certifications: Certification Updated
Triggers when a certification is created or updated in Busybusy.
- Certifications: New Certification Created
Triggers when a new certification type is created in Busybusy.
- Employee Created
Triggers when a new employee (member) is added to your busybusy organization.
- Employee Updated
Triggers when an employee in busybusy is created or changed.
- Project Created
Triggers when a new project is created in busybusy.
- Project Updated
Triggers when a project or subproject is created or changed in Busybusy, including when it is unarchived.
- Archive Employee
Archives an employee (member) in busybusy by setting their archived date.
- Archive Project
Archives a project in Busybusy by setting its archived date.
- Certifications: Create Certification
Creates a certification type in your Busybusy organization that employees can later be certified against.
- Certifications: Create Employee Certification
Records that an employee holds a certification, with its issue, renewal and expiry dates.
- Certifications: Delete Certification
Deletes a certification from your Busybusy organization by marking it deleted.
- Certifications: Renew Employee Certification
Renews an employee's certification record in busybusy by setting a new renewal date and, optionally, a new expiration date.
- Certifications: Search Certifications
Searches certifications in Busybusy by name, ID or date filters and returns the matching certifications.
- Certifications: Update Certification
Updates an existing certification's name, description, renewal period or documentation settings.
- Certifications: Update Employee Certification
Updates an employee's certification record in busybusy, such as its issue, renewal or expiration date or the employee it belongs to.
- Create Break Entry
Creates a break on an existing busybusy time entry, with its start time and optional end time.
- Create Budget
Creates a cost budget for a busybusy project, optionally scoped to a cost code or piece of equipment.
- Create Cost Code Group
Creates a cost code group in busybusy for organizing cost codes.
- Create Employee
Creates a new employee (member) in your busybusy organization.
- Create Equipment
Creates a piece of equipment in busybusy with its name, model, serial number and tracking options.
- Create Project
Creates a new project in busybusy.
- Create Time Entry
Creates a time entry (clock-in record) for an employee in busybusy, optionally against a project, cost code and equipment.
- Search Break Entries
Returns the break entries that match the filters you supply, such as a time entry, start time or paid status.
- Search Employee (Single)
Finds a single employee by ID and returns the first matching employee record.
- Search Employees (Multiple)
Returns the employees that match the filters you supply, such as name, username, employee number or group.
- Search Projects (Multiple)
Returns all projects matching the given title, parent project, ID or dates.
- Unarchive Cost Code
Restores an archived cost code so it is active again.
- Unarchive Employee
Restores an archived employee in busybusy so they are active again.
- Unarchive Project
Restores an archived project in Busybusy so it is active again.
- Update Cost Code
Updates an existing cost code's title, code, unit, group, insurance classes or custom fields.
- Update Employee
Updates an existing busybusy employee's name, username, contact details, position, employee number or group.
- Update Equipment
Updates an existing piece of equipment in busybusy, changing only the details you fill in.
- Update Project
Updates an existing project's name, parent project, or archive date in busybusy.
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Busybusy
Busybusy to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Busybusy to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Busybusy to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Busybusy to Google SheetsGoogle Sheets
Busybusy to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Busybusy to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into SolarWinds Service Desk
Adobe Acrobat Sign to SolarWinds Service DeskAdobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...
Questions
Busybusy and SolarWinds Service Desk, answered
What can start an automation from Busybusy?
Any of Busybusy's 6 triggers in the catalog, including Certifications: Certification Updated, Certifications: New Certification Created, Employee Created and Employee Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SolarWinds Service Desk when something happens in Busybusy?
Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SolarWinds Service Desk to Busybusy?
Yes. When something happens in SolarWinds Service Desk, your agent can act in Busybusy too. This page covers both directions: SolarWinds Service Desk's triggers and Busybusy's actions are listed here as well.
Do I have to build a connector for Busybusy or SolarWinds Service Desk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Busybusy and SolarWinds Service Desk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.