Connect Blueshift and Jitbit Helpdesk

Both apps 39Blueshift 19Jitbit Helpdesk 20

• Trigger
  Campaign Execution Status

  Triggers when a Blueshift campaign's status changes (for example launched, paused or completed).

• Trigger
  New Campaign Activity

  Triggers when a customer has new Blueshift campaign activity, such as a send, open or click.

• Action
  Add campaign

  Creates a one-time or event-triggered campaign with a single message trigger, optionally launching it immediately.

• Action
  Add events in bulk

  Sends up to 30 customer events to Blueshift in a single call, such as purchases, views or custom events.

• Action
  Add user to list

  Adds a single user, identified by email or customer ID, to a Blueshift custom user list.

• Action
  Create Catalog

  Creates a new product catalog in Blueshift and returns its UUID.

• Action
  Delete a Customer

  Deletes a customer profile from Blueshift by email or customer ID.

• Action
  Get catalog

  Returns the details of one catalog, including its name, type, upload method, update frequency, column mappings and when it was last processed.

• Action
  Get customer

  Returns a Blueshift customer's full profile, including contact details, engagement metrics and custom attributes, looked up by the customer's UUID.

• Action
  List campaigns

  Returns the campaigns in your Blueshift account, optionally filtered by name, author, creation or start date, status, type and archived status.

• Action
  List catalogs

  Returns all catalogs in your Blueshift account, including each catalog's UUID, name, item count, status and archived flag.

• Action
  List email templates

  Returns the email templates in your Blueshift account, optionally filtered by name, archived status or editor type.

• Action
  List segments

  Returns the segments in your Blueshift account, optionally filtered by name and archived status.

• Action
  Merge Customers

  Merges two Blueshift customer profiles into one customer ID.

• Action
  Remove user from list

  Removes a single user, identified by email or customer ID, from a Blueshift custom user list.

• Action
  Send an Event

  Sends a customer event to Blueshift, authenticated with your Event API Key.

• Action
  Track Customer Start

  Resumes Blueshift tracking for a previously forgotten customer.

• Action
  Track Customer Stop

  Stops Blueshift from tracking a customer (forget the customer).

• Action
  Trigger Campaign

  Triggers an API-triggered Blueshift campaign for one recipient.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.