Integration
Connect Bitly and Freshservice
When New Bitlink in Group fires in Bitly, your agent runs Add Attachment to a Ticket in Freshservice, or New or Updated Change in Freshservice to Update a User in Bitly. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Bitly and Freshservice to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Bitly and Freshservice can do together
From Bitly to Freshservice
When New Bitlink in Group in Bitly
then Add Attachment to a Ticket in Freshservice
From Freshservice to Bitly
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Bitly and Freshservice
Triggers and actions 18 triggers · 48 actions
- New Bitlink in Group
Triggers when a new Bitlink appears in the group.
- New Branded Short Domain
Triggers when a new branded short domain is added.
- New Channel
Triggers when a new channel is created.
- New Group
Triggers when a new group is created.
- New Organization
Triggers when a new organization is created.
- New QR Code in Group
Triggers when a new QR code appears in the group.
- New Sorted Bitlink in Group
Triggers when a new Bitlink appears in the group's sorted ranking.
- New Tag in Group
Triggers when a new tag appears in the group.
- Add Custom Bitlink
create a custom (branded) Bitlink
- Bulk update bitlinks
bulk update Bitlinks in a group
- Create an inline CSV export for a group
create an inline CSV export for a group
- Create Bitlink
Shortens a long URL into a Bitlink. Optionally set a title and a branded custom domain.
- Delete a Bitlink
delete a Bitlink
- Expand Bitlink
Returns the long destination URL for a Bitlink ID.
- Generate a static QR Code image
generate a static QR code image
- Get Group Limit Usage
Returns a Bitly group's current feature limit usage, with the count used for each limit.
- Get Plan Limits
Returns all plan limits and their current usage counts for a Bitly organization.
- Get Platform Limits
Returns the organization's platform limits and current usage counts per API endpoint.
- Get QR Code Image
Fetches a QR code's rendered image by QR code ID. The image is saved to APIANT temporary storage and returned as a file reference, so it can be emailed, uploaded or attached in a later step. An error occurs if the QR code is not found.
- Get Top Links and QR Codes by Engagement
Returns a group's top-performing bitlinks and decoupled QR codes ranked by engagement count over a chosen reporting window.
- Retrieve Bitlink
Fetches the details of a single Bitlink by its ID.
- Retrieve Custom Bitlink
Returns the Bitlink that a custom (branded) short link points to, along with that Bitlink's details — destination URL, title, tags, and created timestamp. An error occurs if the custom Bitlink is not found.
- Retrieve Group
Fetches a single Bitly group (workspace) by its GUID, returning the group's name, organization, role, status, and branded short domains. An error occurs if the group is not found.
- Retrieve Group Preferences
Fetches the preferences for a single Bitly group (workspace) by its GUID, returning the group's default short domain. An error occurs if the group is not found.
- Retrieve Organization
Fetches a single Bitly organization by its GUID, returning the organization's name, subscription tier, role, status, and branded short domains. An error occurs if the organization is not found.
- Retrieve QR Code
Returns the details of a single QR code by its ID — title, the Bitlink and destination URLs it encodes, its type, tags, and created/updated timestamps. This returns the QR code's information only, not the scannable image file; use Get QR Code Image for that. An error occurs if the QR code is not found.
- Retrieve User
Returns the Bitly user account the connection is authenticated as, including its login, name, email addresses, activity flags and default group.
- Shorten a Link
shorten a long URL into a Bitlink
- Update a Group
update a group
- Update a QR Code
update a QR code
- Update a User
update the authenticated user
- Update Bitlink
Updates a Bitlink's title, tags, or archived state.
- Update Group Preferences
update group preferences
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Bitly
Bitly to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Bitly to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Bitly to MailchimpMailchimp marketing automation and email platform.
Bitly to StripeStripe is a payment processing platform for online businesses.
Bitly to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
Bitly to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
More into Freshservice
ActiveCampaign to FreshserviceActiveCampaign is a marketing automation, email marketing, and CRM platform.
Airtable to FreshserviceOrganize anything with Airtable, a modern database created for everyone.
Asana to FreshserviceAsana is a collaborative information manager for workspace.
ClickUp to FreshserviceClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.
Discord to FreshserviceDiscord is an all-in-one voice and text chat for gamers.
Freshdesk to FreshserviceFreshdesk is a cloud-based customer support and helpdesk platform.
Questions
Bitly and Freshservice, answered
What can start an automation from Bitly?
Any of Bitly's 8 triggers in the catalog, including New Bitlink in Group, New Branded Short Domain, New Channel and New Group. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshservice when something happens in Bitly?
Any of Freshservice's 23 actions, including Create Change, Create Problem, Create Ticket and Add Attachment to a Ticket. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshservice to Bitly?
Yes. When something happens in Freshservice, your agent can act in Bitly too. This page covers both directions: Freshservice's triggers and Bitly's actions are listed here as well.
Do I have to build a connector for Bitly or Freshservice?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Bitly and Freshservice without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.