Connect Better Stack to Gorgias

Both apps 31Better Stack 16Gorgias 15

• Trigger
  New Monitor Status Change

  Fires when a monitor's status changes (up/down). Poll GET https://uptime.betterstack.com/api/v2/monitors and detect status transitions, or use vendor status-change webhook if available.

• Trigger
  New or Updated Incident

  Triggers when new incidents are created, or when existing incidents are updated.

• Trigger
  On-Call Contact Changed

  Triggers when an on-call contact changes.

• Action
  Acknowledge Incident

  Acknowledges an incident.

• Action
  Add Heartbeat

  Create a new heartbeat check. POST https://uptime.betterstack.com/api/v2/heartbeats

• Action
  Add Incident Comment

  Adds a comment to an incident.

• Action
  Add Monitor

  Create a new uptime monitor. POST https://uptime.betterstack.com/api/v2/monitors

• Action
  Create Incident

  Creates an incident that notifies the team.

• Action
  Delete Heartbeat

  Remove a heartbeat check by id. DELETE https://uptime.betterstack.com/api/v2/heartbeats/{id}

• Action
  Delete Monitor

  Delete an uptime monitor by id. DELETE https://uptime.betterstack.com/api/v2/monitors/{id}

• Action
  Find Incident

  Finds an Incident.

• Action
  Find On-Call Contact

  Finds On-Call Contact. Supports time lookup.

• Action
  Get Monitor

  Retrieve a single monitor by id. GET https://uptime.betterstack.com/api/v2/monitors/{id}

• Action
  List Monitors

  List all uptime monitors. GET https://uptime.betterstack.com/api/v2/monitors (paginated)

• Action
  Resolve Incident

  Resolves an incident.

• Action
  Update Monitor

  Update an existing monitor's settings. PATCH https://uptime.betterstack.com/api/v2/monitors/{id}

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.