Integration

Connect Benetics to Gorgias

When something happens in Benetics, your agent does the next thing in Gorgias. Describe it in plain language and the automation is built, tested on every branch and kept running.

Benetics4 triggersBenetics25 actionsGorgias2 triggersGorgias13 actions

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What do you want Benetics and Gorgias to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Benetics and Gorgias

Triggers and actions 6 triggers · 38 actions

Trigger
New Project
Triggers when a new project is created.
Trigger
New Task
Triggers when a new task is created.
Trigger
Updated Project
Triggers when a project is updated.
Trigger
Updated Task
Triggers when a task is updated.
Action
Add Plan Version
Upload a new version of a plan. POST /plans/{plan_id}/versions.
Action
Add Project Member
Add a member to a project. POST /projects/{project_id}/members.
Action
Add Task
Create a new task on a project. POST /projects/{project_id}/tasks.
Action
Create Project
Creates a new project.
Action
Delete Document
Delete a document. DELETE /projects/{project_id}/documents/{document_id}.
Action
Delete Plan
Delete a plan. DELETE /plans/{plan_id}.
Action
Delete Plan Version
Remove one version of a plan from a project.
Action
Delete Project
Delete a project. DELETE /projects/{project_id}.
Action
Delete Project Member
Remove a member from a project. DELETE /projects/{project_id}/members/{member_id}.
Action
Delete Task
Delete a task. DELETE /tasks/{task_id}.
Action
Document Upload
Upload a document
Action
Get Project
Get a single project by id. GET /projects/{project_id}.
Action
Get Report
Get a single report by id. GET /reports/{report_id}.
Action
Get Task
Get a single task by id. GET /tasks/{task_id}.
Action
List Members
List members of the organization. GET /members.
Action
List Project Members
List members assigned to a project. GET /projects/{project_id}/members.
Action
List Projects
List projects in the organization. GET /projects.
Action
List Reports
List reports for a project. GET /projects/{project_id}/reports.
Action
List Tasks
List tasks for a project. GET /projects/{project_id}/tasks.
Action
Plan Upload
Upload a plan
Action
Update Document
Update a document's fields. PATCH /projects/{project_id}/documents/{document_id}.
Action
Update Plan
Update a plan's fields. PATCH /plans/{plan_id}.
Action
Update Project
Update a project's fields. PATCH /projects/{project_id}.
Action
Update Task
Update a task's fields. PATCH /tasks/{task_id}.
Action
Upload File
Uploads a file to Benetics and returns its file upload id, ready to attach to a plan version or a document.
Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

Each app on its own

The other way round: Gorgias to Benetics