Connect BaseLinker and Jitbit Helpdesk

Both apps 45BaseLinker 25Jitbit Helpdesk 20

• Trigger
  New Order

  Triggers when a new confirmed order appears in the BaseLinker order manager.

• Action
  Add a Tracking Number

  Adds a tracking number from a courier shipment created outside BaseLinker to an order.

• Action
  Add CRM client

  Creates a new CRM client in BaseLinker, or updates an existing one when a CRM client ID is given. Returns the client's ID.

• Action
  Add Invoice

  Issues an invoice for an order in the BaseLinker order manager.

• Action
  Add Order

  Creates a new order in the Base (BaseLinker) order manager with buyer, delivery, billing and product details, and returns the new order's ID.

• Action
  Add order product

  Adds a product line item to an existing BaseLinker order and returns the new item's id.

• Action
  Add order return

  Creates a new order return in the BaseLinker return manager, optionally linked to an existing order, and returns its ID.

• Action
  Add Payment

  Records a payment on a BaseLinker order, setting the order's paid amount, date and comment.

• Action
  Add product

  Creates a new product in a BaseLinker (Base) inventory catalog and returns its product ID.

• Action
  Delete order

  Deletes an order from the BaseLinker order manager.

• Action
  Delete product

  Deletes a product from a BaseLinker product catalog.

• Action
  Find orders

  Finds orders in the Base order manager matching the filters you give (order ID, buyer email, status, source, dates). Returns up to 100 orders.

• Action
  Get CRM clients

  Returns CRM clients from BaseLinker, optionally filtered by client ID, email, phone, login, invoice company, tax ID, full name or status. Returns up to 100 clients.

• Action
  Get Order Fields

  Returns the custom extra fields defined for orders in BaseLinker, with each field's ID, name, editor type and allowed options.

• Action
  Get Order Package

  Returns the courier shipments (packages) created for a BaseLinker order, with tracking numbers, courier and tracking status.

• Action
  Get Order Returns

  Returns order returns from the BaseLinker return manager, optionally narrowed by order, return, date, status or source (up to 100 at a time).

• Action
  Get product

  Returns the full details of one product from a BaseLinker catalog, including prices, stock, text fields, images and variants.

• Action
  List inventories

  Returns the product catalogs (inventories) in your BaseLinker account, with their languages, price groups and warehouses.

• Action
  List order statuses

  Returns the order statuses created in the BaseLinker order manager, with their names, colors and groups.

• Action
  List products

  Returns the basic data (ID, SKU, EAN, name, prices and stock) of products in a BaseLinker catalog, optionally filtered by category, tag, SKU, EAN, name, price or stock.

• Action
  Update Order

  Updates selected fields of an existing BaseLinker order, such as addresses, comments, delivery details and extra fields. Fields left blank are not changed.

• Action
  Update Order Status

  Changes the status of a BaseLinker order to the status you choose.

• Action
  Update product

  Updates an existing product in a BaseLinker catalog. Only the fields you fill in are changed.

• Action
  Update product prices

  Updates the gross prices of up to 1000 products or variants in a BaseLinker catalog, per price group.

• Action
  Update product stock

  Updates the stock levels of products or variants in a BaseLinker catalog, per warehouse.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.