Connect Amplifier and Jitbit Helpdesk

Both apps 36Amplifier 16Jitbit Helpdesk 20

• Trigger
  New Item

  Triggers when a new inventory item is created in Amplifier.

• Trigger
  New Order Received

  Triggers when a new order is received in Amplifier.

• Action
  Create Item

  Creates an inventory item (SKU) in Amplifier.

• Action
  Create Order

  Creates a fulfillment order in Amplifier with a ship-to address and line items.

• Action
  Create Order Source

  Creates an order source, the channel label you attach to orders.

• Action
  Create Receipt

  Creates an inbound receipt telling Amplifier a supply delivery of boxes is on its way.

• Action
  Delete Order Source

  Deletes an order source.

• Action
  Find Items

  Searches inventory items by SKU, name or free text and returns the matches.

• Action
  Get Campaign

  Returns one campaign by its ID, with its dates, reward limits and notification settings.

• Action
  Get Current Inventory

  Returns current inventory levels for every item in your Amplifier account.

• Action
  Get Item

  Returns one inventory item by its Amplifier ID, including SKU, name, pricing and dimensions.

• Action
  Get Order

  Returns one order by its Amplifier ID, including status, shipping details and line items.

• Action
  Get Order Source

  Returns one order source by its ID, with its name and code.

• Action
  Get Shipments By Ship Date

  Returns the shipments that shipped on a given date.

• Action
  List Campaigns

  Returns the campaigns in the Amplifier account.

• Action
  Revoke Campaign Offer

  Revokes a campaign offer so it can no longer be redeemed.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.