Connect AMcards.com and Jitbit Helpdesk

Both apps 40AMcards.com 20Jitbit Helpdesk 20

• Trigger
  New Card

  Triggers when a new card is created in your AMcards account.

• Trigger
  New Contact

  Triggers when a contact is added to your AMcards address book.

• Trigger
  New Mailing

  Triggers when a new mailing is scheduled in your AMcards account.

• Action
  Cancel Editable Cards by Contact

  Cancels every still-editable card sent to the contact with your contact ID, crediting the cost back.

• Action
  Cancel Mailing

  Cancels a mailing and its unsent cards; unprocessed cards and gifts are refunded.

• Action
  Create Contact

  Creates a contact in your AMcards address book.

• Action
  Create Group

  Creates a contact group.

• Action
  Delete Contact

  Permanently deletes a contact.

• Action
  Delete Group

  Deletes a contact group.

• Action
  Find Contacts

  Searches your contacts by name or other text and returns the matches.

• Action
  Get Contact

  Returns one contact's name, address and email.

• Action
  Get Mailing

  Returns one mailing and whether it is complete (0) or processing (1).

• Action
  List Campaigns

  Lists your drip campaigns with their IDs.

• Action
  List Gifts

  Lists the gifts AMcards offers with their IDs and prices in cents.

• Action
  List Groups

  Lists your contact groups with their IDs.

• Action
  List Templates

  Lists your quick-send card templates with their IDs.

• Action
  Schedule a Drip Campaign

  Starts one of your AMcards drip campaigns for a recipient, scheduling its cards.

• Action
  Send a Card

  Mails a physical greeting card from one of your AMcards templates to a recipient, optionally with a message, photo or gift.

• Action
  Update Contact

  Updates a contact's details; only the fields you fill in change.

• Action
  Update Group

  Renames a contact group.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.