Connect Adyen and Jitbit Helpdesk

Both apps 32Adyen 12Jitbit Helpdesk 20

• Trigger
  New payment authorisation

  Webhook AUTHORISATION: result of authorisation request.

• Trigger
  New refund

  Webhook REFUND: result of refund request.

• Action
  Add payment

  Starts a payment (authorisation) in Adyen Checkout for the given amount, payment method and merchant account, and returns the payment's PSP reference and result code.

• Action
  Add payment link

  Creates an Adyen Pay by Link payment link that a shopper can open to pay the given amount.

• Action
  Cancel payment

  Cancels an authorised payment that has not been captured yet, releasing the funds back to the shopper. The final outcome arrives later in Adyen's CANCELLATION webhook.

• Action
  Capture payment

  Captures an authorised payment (full or partial amount). Adyen processes the capture asynchronously: the response always has status "received" and the final outcome arrives later in a CAPTURE webhook.

• Action
  Delete stored payment method

  Deletes (disables) a shopper's stored payment details token in Adyen.

• Action
  Get payment link

  Retrieves the details of a payment link, including its amount, status (active, completed, expired or paymentPending), url and expiry.

• Action
  List payment methods

  Retrieves the payment methods available for a transaction, based on details such as amount, country and currency, plus the shopper's stored payment methods when a shopper reference is given.

• Action
  List stored payment methods

  Lists the tokens for payment details stored for a shopper, with a summary of each stored card or account.

• Action
  Refund payment

  Refunds a captured Adyen payment, fully or partially. Adyen acknowledges the request immediately; the final outcome arrives later in a REFUND notification.

• Action
  Update payment link

  Updates the status of an Adyen payment link. Adyen only allows setting the status to expired, which forces the link to expire so shoppers can no longer pay with it.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.