Connect ActiveTrail and Jitbit Helpdesk

Both apps 39ActiveTrail 19Jitbit Helpdesk 20

• Trigger
  Contact Added to Group

  Triggers when a contact is added to a group (any group).

• Trigger
  Contact Removed From Group

  Triggers when a contact is removed from a group (any group).

• Trigger
  Contact Unsubscribed

  Triggers when a contact unsubscribes from receiving further emails.

• Trigger
  Contact Updated

  Triggers when a contact record in ActiveTrail is updated via the API (status or details).

• Action
  Add Contact to Group

  Add a new or an existing contact to a specific group (The new contact will be created if not already exists).

• Action
  Add email campaign

  Creates a new email campaign for one or more groups, and either sends/schedules it or saves it as a draft.

• Action
  Add group

  Creates a new group in your ActiveTrail account and returns it.

• Action
  Add order

  Adds an order (or updates it if the order id already exists) to ActiveTrail Commerce, with its customer, amounts and products.

• Action
  Add template

  Create a template in My Templates.

• Action
  Delete group

  Deletes a group from the ActiveTrail account.

• Action
  Find Group

  Returns up to 100 groups whose name matches the search term.

• Action
  Get email campaign

  Retrieves an ActiveTrail email campaign by its id, including its details, design, template, A/B settings and e-commerce data.

• Action
  Get group

  Get a group's details (name, contact counts, creation date) by its id.

• Action
  Get order

  Returns a commerce order by your store's order id.

• Action
  Get template

  Returns one of your My Templates by id: its name, subject and category.

• Action
  List email campaigns

  Lists the account's email campaigns, optionally filtered by mailing list, content category, name, send type and last-updated date range.

• Action
  List groups

  Lists the groups in the ActiveTrail account, optionally filtered by group name.

• Action
  Remove Contact From Group

  Removes a contact from an ActiveTrail group. The contact itself stays in the account.

• Action
  Update group

  Rename an existing ActiveTrail group.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.