Integration
Connect 2Chat and Jitbit Helpdesk
When Incoming Call Completed fires in 2Chat, your agent runs Add tag to ticket in Jitbit Helpdesk, or New Ticket in Jitbit Helpdesk to Create Contact in 2Chat. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want 2Chat and Jitbit Helpdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What 2Chat and Jitbit Helpdesk can do together
From 2Chat to Jitbit Helpdesk
When Incoming Call Completed in 2Chat
then Add tag to ticket in Jitbit Helpdesk
From Jitbit Helpdesk to 2Chat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with 2Chat and Jitbit Helpdesk
Triggers and actions 14 triggers · 20 actions
- Call Status Update
Triggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.
- Incoming Call Completed
Triggers when an incoming phone call is completed (answered or missed).
- New WhatsApp Conversation
Triggers when a new WhatsApp conversation is started on your 2Chat connected number.
- New WhatsApp Message
Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.
- Outgoing Call Completed
Triggers when an outgoing phone call is completed (answered or canceled).
- Participant Joined a WhatsApp Group
Triggers when someone joins a WhatsApp Group
- Participant Left a WhatsApp Group
Triggers when someone leaves a WhatsApp Group
- Participant Was Removed From a WhatsApp Group
Triggers when someone is removed from a WhatsApp Group
- WhatsApp Audio Message Transcribed
Triggers when a new WhatsApp audio message is transcribed to text.
- WhatsApp Call Made
Triggers when a new WhatsApp call is made from your connected number.
- WhatsApp Call Received
Triggers when a new WhatsApp call is received on your connected number.
- WhatsApp Group Message Received
Triggers when a new WhatsApp Group Message is received
- WhatsApp Order Received
Triggers when a WhatsApp Order is received on your 2Chat connected number.
- Create Contact
Creates a Contact in 2Chat
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
2Chat and Jitbit Helpdesk, answered
What can start an automation from 2Chat?
Any of 2Chat's 13 triggers in the catalog, including Incoming Call Completed, New WhatsApp Conversation, New WhatsApp Message and Outgoing Call Completed. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Jitbit Helpdesk when something happens in 2Chat?
Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Jitbit Helpdesk to 2Chat?
Yes. When something happens in Jitbit Helpdesk, your agent can act in 2Chat too. This page covers both directions: Jitbit Helpdesk's triggers and 2Chat's actions are listed here as well.
Do I have to build a connector for 2Chat or Jitbit Helpdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.