Connect 2Chat to Gorgias

Both apps 292Chat 14Gorgias 15

• Trigger
  Call Status Update

  Triggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.

• Trigger
  Incoming Call Completed

  Triggers when an incoming phone call is completed (answered or missed).

• Trigger
  New WhatsApp Conversation

  Triggers when a new WhatsApp conversation is started on your 2Chat connected number.

• Trigger
  New WhatsApp Message

  Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.

• Trigger
  Outgoing Call Completed

  Triggers when an outgoing phone call is completed (answered or canceled).

• Trigger
  Participant Joined a WhatsApp Group

  Triggers when someone joins a WhatsApp Group

• Trigger
  Participant Left a WhatsApp Group

  Triggers when someone leaves a WhatsApp Group

• Trigger
  Participant Was Removed From a WhatsApp Group

  Triggers when someone is removed from a WhatsApp Group

• Trigger
  WhatsApp Audio Message Transcribed

  Triggers when a new WhatsApp audio message is transcribed to text.

• Trigger
  WhatsApp Call Made

  Triggers when a new WhatsApp call is made from your connected number.

• Trigger
  WhatsApp Call Received

  Triggers when a new WhatsApp call is received on your connected number.

• Trigger
  WhatsApp Group Message Received

  Triggers when a new WhatsApp Group Message is received

• Trigger
  WhatsApp Order Received

  Triggers when a WhatsApp Order is received on your 2Chat connected number.

• Action
  Create Contact

  Creates a Contact in 2Chat

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.